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Employment Development Department
Employment Development Department
Occupation Profile

Receptionists and Information Clerks
(SOC Code : 43-4171)
in California

Answer inquiries and obtain information for general public, customers, visitors, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization. Exclude "Switchboard Operators, Including Answering Service" (43-2011).

Employers usually expect an employee in this occupation to be able to do the job after Short-term on-the-job training .

Occupational Wages[Top]
AreaYearPeriodHourly MeanHourly by Percentile
California 20151st Qtr$14.86$11.37$14.20$17.65

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Occupational Projections of Employment (also called "Outlook" or "Demand")[Top]
 AreaEstimated Year-Projected YearEmploymentEmployment ChangeAnnual Avg Openings
California 2012 - 202298,900110,00011,10011.23,770

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Job Openings from JobCentral National Labor Exchange[Top]
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Within  miles of Zip Code.

Industries Employing This Occupation (click on Industry Title to View Employers List)[Top]
Industry Title
Number of Employers in State of California
Percent of Total
Employment for Occupation in State of California
Offices of Physicians 37,67013.9%
Offices of Dentists 24,6227.6%
Personal Care Services 53,5306.8%
Other Professional & Technical Services 25,4144.3%
Offices of Other Health Practitioners 39,7804.1%
Legal Services 49,5204.0%
Employment Services 6,2813.8%
Outpatient Care Centers 8,7563.1%
General Medical and Surgical Hospitals 1,7582.5%
Offices of Real Estate Agents & Brokers 42,7711.9%
Elementary and Secondary Schools 17,2841.6%
Office Administrative Services 2,0331.6%
Individual and Family Services 19,9061.6%
Community Care Facility for the Elderly 5,2041.5%
Activities Related to Real Estate 6,9431.5%
Religious Organizations 26,1791.5%
Insurance Agencies, Brokerages & Support31,2161.4%
Management & Technical Consulting Svc 28,0321.2%
Building Equipment Contractors 31,0551.2%
Professional and Similar Organizations 8,3161.1%
Accounting and Bookkeeping Services 23,8371.1%
Management of Companies and Enterprises 9921.0%
Automobile Dealers 8,3031.0%
Nursing Care Facilities 2,4421.0%

About Staffing Patterns

Training Programs (click on title for more information)[Top]
Program Title

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About This Occupation (from O*NET - The Occupation Information Network)[Top]
Top Tasks (Specific duties and responsibilities of this job.)
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Hear and resolve complaints from customers or the public.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
File and maintain records.
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Process and prepare memos, correspondence, travel vouchers, or other documents.
Receive payment and record receipts for services.

More Tasks for Receptionists and Information Clerks

Top Skills used in this Job
Speaking - Talking to others to convey information effectively.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation - Actively looking for ways to help people.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Coordination - Adjusting actions in relation to others` actions.
Social Perceptiveness - Being aware of others` reactions and understanding why they react as they do.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Time Management - Managing one`s own time and the time of others.

More Skills for Receptionists and Information Clerks

Top Abilities (Attributes of the person that influence performance in this job.)
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

More Abilities for Receptionists and Information Clerks

Top Work Values (Aspects of this job that create satisfaction.)
Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment.
Support - Occupations that satisfy this work value offer supportive management that stands behind employees.

More Work Values for Receptionists and Information Clerks

Top Interests (The types of activities someone in this job would like.)
Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

More Interests for Receptionists and Information Clerks

Alternate Titles
Administrative Assistants; Office Managers; Secretaries; Community Liaisons; Member Service Representatives; Office Assistants; File Clerks; Front Desk Receptionists; Greeters; Appointment Clerks; Front Desk Clerks; Referral and Information Aides; Schedulers; and Credit Reporting Clerks.
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