Sample 1 - State of California

Occupation Profile


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Bill and Account Collectors
(SOC Code : 43-3011)
in California

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; keeping records of collection and status of accounts.

Employers usually expect an employee in this occupation to be able to do the job after Short-term on-the-job training .

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Occupational Wages[Top]
AreaYearPeriodHourly MeanHourly by Percentile
25thMedian75th
California 20141st Qtr$19.14$15.18$18.07$22.34

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Occupational Projections of Employment (also called "Outlook" or "Demand")[Top]
 AreaEstimated Year-Projected YearEmploymentEmployment ChangeAnnual Avg Openings
EstimatedProjectedNumberPercent
California 2010 - 202041,00046,2005,20012.71,320

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Job Openings from JobCentral National Labor Exchange[Top]
 
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Within  miles of Zip Code.


Possible Licenses Required and Issuing Authority[Top]
License Title
License Authority
Repossession Agency EmployeeDepartment of Consumer Affairs
Bureau of Security and Investigative Services
www.bsis.ca.gov

About Licenses
 

Industries Employing This Occupation (click on Industry Title to View Employers List)[Top]
Industry Title
Number of Employers in State of California
Percent of Total
Employment for Occupation in State of California
Business Support Services 7,57117.6%
Nondepository Credit Intermediation 14,39210.3%
Office Administrative Services 2,1646.4%
Management of Companies and Enterprises 9626.2%
Offices of Physicians 63,2185.8%
General Medical and Surgical Hospitals 1,6755.5%
Depository Credit Intermediation 9,8584.5%
Legal Services 58,4712.5%
Activities Rel to Credit Intermediation 2,3202.3%
Accounting and Bookkeeping Services 25,0042.0%
Employment Services 6,7261.7%
Other Ambulatory Health Care Services 7,8911.2%
Commercial Goods Merchant Wholesalers 6,7831.2%
Electric Goods Merchant Wholesalers 8,5741.1%
Medical and Diagnostic Laboratories 3,4061.1%
Outpatient Care Centers 7,5471.0%

About Staffing Patterns
 

Training Programs (click on title for more information)[Top]
Program Title
Banking and Financial Support Services

About Training & Apprenticeships
 

About This Occupation (from O*NET - The Occupation Information Network)[Top]
Top Tasks (Specific duties and responsibilities of this job.)
Arrange for debt repayment or establish repayment schedules, based on customers` financial situations.
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Advise customers of necessary actions and strategies for debt repayment.
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Answer customer questions regarding problems with their accounts.
Record information about financial status of customers and status of collection efforts.
Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.

More Tasks for Bill and Account Collectors


Top Skills used in this Job
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking - Talking to others to convey information effectively.
Social Perceptiveness - Being aware of others` reactions and understanding why they react as they do.
Persuasion - Persuading others to change their minds or behavior.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Negotiation - Bringing others together and trying to reconcile differences.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Coordination - Adjusting actions in relation to others` actions.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

More Skills for Bill and Account Collectors


Top Abilities (Attributes of the person that influence performance in this job.)
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity - The ability to speak clearly so others can understand you.

More Abilities for Bill and Account Collectors


Top Work Values (Aspects of this job that create satisfaction.)
Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment.
Support - Occupations that satisfy this work value offer supportive management that stands behind employees.

More Work Values for Bill and Account Collectors


Top Interests (The types of activities someone in this job would like.)
Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

More Interests for Bill and Account Collectors


Alternate Titles
Payment Collectors; Collection Clerks; and Installment Agents.
 
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