Occupation Profile

Counter Attendants, Concession, and Coffee Shop

(SOC Code : 35-3022)

in California

Serve food to diners at counter or from a steam table. Include counter attendants who also wait tables with "Waiters and Waitresses" (35-3031).

Employers usually expect an employee in this occupation to be able to do the job after Short-term on-the-job training .

Occupational Wages

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Area	Year	Period	Hourly Mean	Hourly by Percentile
				25th	Median	75th
California	2012	1st Qtr	$10.40	$8.78	$9.34	$11.09

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Occupational Projections of Employment (also called "Outlook" or "Demand")

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Area	Estimated Year-Projected Year	Employment		Employment Change		Annual Avg Openings
		Estimated	Projected	Number	Percent
California	2010 - 2020	61,900	77,100	15,200	24.6	6,010

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Job Openings from JobCentral National Labor Exchange

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Within miles of Zip Code.

Industries Employing This Occupation (click on Industry Title to View Employers List)

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Industry Title

Number of Employers in State of California

Percent of Total
Employment for Occupation in State of California

Limited-Service Eating Places

29,819

55.3%

Special Food Services

3,605

7.5%

Elementary and Secondary Schools

17,985

6.8%

Motion Picture and Video Industries

6,338

6.6%

Amusement Parks and Arcades

321

3.3%

Specialty Food Stores

8,561

3.0%

Other Amusement & Recreation Industries

11,489

2.2%

Full-Service Restaurants

30,594

2.0%

Colleges and Universities

1,979

1.4%

Accommodation

11,143

1.1%

Book, Periodical, and Music Stores

2,481

1.1%

About Staffing Patterns

Data for Training Programs not available.

About Training & Apprenticeships

About This Occupation (from O*NET - The Occupation Information Network)

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Top Tasks (Specific duties and responsibilities of this job.)

Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.

Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.

Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions.

Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.

Balance receipts and payments in cash registers.

Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.

Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.

Replenish foods at serving stations.

Brew coffee and tea, and fill containers with requested beverages.

Take customers` orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.

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Top Skills used in this Job

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Service Orientation - Actively looking for ways to help people.

Social Perceptiveness - Being aware of others` reactions and understanding why they react as they do.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Coordination - Adjusting actions in relation to others` actions.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Persuasion - Persuading others to change their minds or behavior.

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Data for Tasks not available.

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Top Work Values (Aspects of this job that create satisfaction.)

Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment.

Support - Occupations that satisfy this work value offer supportive management that stands behind employees.

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Top Interests (The types of activities someone in this job would like.)

Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

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