| Top Tasks (Specific duties and responsibilities of this job.) |
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| Gather and organize information on problems or procedures. |
| Analyze data gathered and develop solutions or alternative methods of proceeding. |
| Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures. |
| Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with program. |
| Review forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements. |
| Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes. |
| Interview personnel and conduct on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used. |
| Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy. |
| Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis. |
| Design, evaluate, recommend, and approve changes of forms and reports. |
| Top Skills used in this Job |
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| Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| Reading Comprehension - Understanding written sentences and paragraphs in work related documents. |
| Speaking - Talking to others to convey information effectively. |
| Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
| Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
| Writing - Communicating effectively in writing as appropriate for the needs of the audience. |
| Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
| Social Perceptiveness - Being aware of others` reactions and understanding why they react as they do. |
| Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. |
| Top Abilities (Attributes of the person that influence performance in this job.) |
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| Oral Expression - The ability to communicate information and ideas in speaking so others will understand. |
| Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. |
| Written Comprehension - The ability to read and understand information and ideas presented in writing. |
| Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
| Written Expression - The ability to communicate information and ideas in writing so others will understand. |
| Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
| Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. |
