Occupation Profile

 

Dispatchers, Except Police, Fire, and Ambulance
(SOC Code : 43-5032)
in Santa Clara County

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Employers usually expect an employee in this occupation to be able to do the job after Moderate-term on-the-job training (1-12 months) .

Santa Clara County is part of the San Jose-Sunnyvale-Santa Clara MSA, which includes San Benito and Santa Clara counties.
Occupational Wages[Top]
AreaYearPeriodHourly MeanHourly by Percentile
25thMedian75th
San Jose-Sunnyvale-Santa Clara MSA20201st Qtr$29.07$19.10$26.10$36.20
Data for Santa Clara County are not available. Data for San Jose-Sunnyvale-Santa Clara MSA has been substituted.

View Wages for All Areas  About Wages
 

Occupational Projections of Employment (also called "Outlook" or "Demand")[Top]
 AreaEstimated Year-Projected YearEmploymentEmployment ChangeAnnual Avg Openings
EstimatedProjectedNumberPercent
Santa Clara County 2016 - 20269701,030606.295

View Projections for All Areas  About Projections
 

Job Openings from JobCentral National Labor Exchange[Top]
 
    Find a Zip code in Santa Clara County




Industries Employing This Occupation (click on Industry Title to View Employers List)[Top]
Industry Title
Number of Employers in Santa Clara County
Percent of Total
Employment for Occupation in State of California
General Freight Trucking 17611.5%
Building Equipment Contractors 1,19410.3%
Support Activities, Road Transportation 1076.1%
Specialized Freight Trucking 2024.8%
Investigation and Security Services 2804.6%
Couriers and Messengers 154.2%
Office Administrative Services 2403.4%
Waste Management and Remediation Service992.0%
Natural Gas Distribution 41.7%
Agriculture, Forestry, Fishing & Hunting2011.7%
Cable and Other Subscription Programming301.6%
Freight Transportation Arrangement 281.4%
Grocery Product Merchant Wholesalers 1261.4%
Nonmetallic Mineral Product Mfg 361.3%
Automobile Dealers 3341.2%
Employment Services 2501.2%
Other Specialty Trade Contractors 4581.0%

About Staffing Patterns
 

Data for Training Programs not available.

About Training & Apprenticeships
 

About This Occupation (from O*NET - The Occupation Information Network)[Top]
Top Tasks (Specific duties and responsibilities of this job.)
Monitor personnel or equipment locations and utilization to coordinate service and schedules.
Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
Oversee all communications within specifically assigned territories.
Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
Prepare daily work and run schedules.
Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
Receive or prepare work orders.
Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.

More Tasks for Dispatchers, Except Police, Fire, and Ambulance


Top Skills used in this Job
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking - Talking to others to convey information effectively.
Coordination - Adjusting actions in relation to others` actions.
Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Time Management - Managing one`s own time and the time of others.
Service Orientation - Actively looking for ways to help people.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

More Skills for Dispatchers, Except Police, Fire, and Ambulance


Top Abilities (Attributes of the person that influence performance in this job.)
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition - The ability to identify and understand the speech of another person.
Speech Clarity - The ability to speak clearly so others can understand you.

More Abilities for Dispatchers, Except Police, Fire, and Ambulance


Top Work Values (Aspects of this job that create satisfaction.)
Support - Occupations that satisfy this work value offer supportive management that stands behind employees.
Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions.

More WorkValues for Dispatchers, Except Police, Fire, and Ambulance


Top Interests (The types of activities someone in this job would like.)
Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

More Interests for Dispatchers, Except Police, Fire, and Ambulance

 
Related Links
LMI for Job Seekers
Local Area Profile
Compare Occupations
O*Net - The Occupation Information Network