Occupation Profile

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Telemarketers
(SOC Code : 41-9041)
in Santa Barbara County

Solicit orders for goods or services over the telephone.

Employers usually expect an employee in this occupation to be able to do the job after Short-term on-the-job training .

Santa Barbara County is part of the Santa Maria-Santa Barbara MSA, which includes Santa Barbara and Santa Maria-Santa Barb counties.
Occupational Wages[Top]
AreaYearPeriodHourly MeanHourly by Percentile
25thMedian75th
California 20231st Qtr$19.25$16.04$18.09$20.01
Data for Santa Barbara County are not available. Data for California has been substituted.

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Occupational Projections of Employment (also called "Outlook" or "Demand")[Top]
Projections for this occupation in Santa Barbara County are not available.

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Job Openings from JobCentral National Labor Exchange[Top]
 
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Industries Employing This Occupation (click on Industry Title to View Employers List)[Top]
Industry Title
Number of Employers in Santa Barbara County
Percent of Total
Employment for Occupation in State of California
Business Support Services 5135.4%
Residential Building Construction 2496.2%
Advertising, Public Relations, a1184.5%
Electronic Markets and Agents/Brokers 164.0%
Management of Companies and Enterpri663.7%
Professional and Commercial Equi492.3%
Misc Nondurable Goods Merchant W511.7%
Activities Rel to Credit Intermediation 161.1%
Other Professional, Scientific,2341.0%

About Staffing Patterns
 

Data for Training Programs not available.

About Training & Apprenticeships
 

About This Occupation (from O*NET - The Occupation Information Network)[Top]
Top Tasks (Specific duties and responsibilities of this job.)
Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
Explain products or services and prices, and answer questions from customers.
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Record names, addresses, purchases, and reactions of prospects contacted.
Adjust sales scripts to better target the needs and interests of specific individuals.
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
Answer telephone calls from potential customers who have been solicited through advertisements.
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
Maintain records of contacts, accounts, and orders.

More Tasks for Telemarketers


Top Skills used in this Job
Speaking - Talking to others to convey information effectively.
Persuasion - Persuading others to change their minds or behavior.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation - Actively looking for ways to help people.
Social Perceptiveness - Being aware of others` reactions and understanding why they react as they do.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Negotiation - Bringing others together and trying to reconcile differences.
Coordination - Adjusting actions in relation to others` actions.
Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

More Skills for Telemarketers


Top Abilities (Attributes of the person that influence performance in this job.)
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Clarity - The ability to speak clearly so others can understand you.

More Abilities for Telemarketers


Top Work Values (Aspects of this job that create satisfaction.)
Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment.
Support - Occupations that satisfy this work value offer supportive management that stands behind employees.

More WorkValues for Telemarketers


Top Interests (The types of activities someone in this job would like.)
Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

More Interests for Telemarketers

 
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