Occupation Profile

Industries Employing

Bill and Account Collectors

(SOC Code : 43-3011)

in Orange County

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; keeping records of collection and status of accounts.

Employers usually expect an employee in this occupation to be able to do the job after Short-term on-the-job training .

Orange County is part of the Anaheim-Santa Ana-Irvine MD, which includes Orange and Anaheim-Santa Ana-Ir counties.

Occupational Wages

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Area	Year	Period	Hourly Mean	Hourly by Percentile
				25th	Median	75th
Anaheim-Santa Ana-Irvine MD	2023	1st Qtr	$24.87	$19.37	$23.54	$28.16

Data for Orange County are not available. Data for Anaheim-Santa Ana-Irvine MD has been substituted.

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Occupational Projections of Employment (also called "Outlook" or "Demand")

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Area	Estimated Year-Projected Year	Employment		Employment Change		Total Job Openings
		Estimated	Projected	Number	Percent
Orange County	2018 - 2028	3,980	3,780	-200	-5.0	4,440

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Job Openings from JobCentral National Labor Exchange

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Enter a Zip Code Find a Zip code in Orange County

Within miles of Zip Code.

Possible Licenses Required and Issuing Authority

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License Title

License Authority

Repossession Agency Employee

Department of Consumer Affairs
Bureau of Security and Investigative Services
http://www.bsis.ca.gov

About Licenses

Industries Employing This Occupation (click on Industry Title to View Employers List)

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Industry Title

Number of Employers in Orange County

Percent of Total
Employment for Occupation in State of California

Business Support Services

601

17.6%

Nondepository Credit Intermediat

2,222

10.3%

Office Administrative Services

658

6.4%

Management of Companies and Enterpri

749

6.2%

Offices of Physicians

5,949

5.8%

General Medical and Surgical Hos

143

5.5%

Depository Credit Intermediation

722

4.5%

Legal Services

5,275

2.5%

Activities Rel to Credit Intermediation

264

2.3%

Accounting, Tax Preparation, Boo

2,199

2.0%

Employment Services

540

1.7%

Other Ambulatory Health Care Services

1,408

1.2%

Professional and Commercial Equi

741

1.2%

Household Appliances and Electri

731

1.1%

Medical and Diagnostic Laborator

393

1.1%

Outpatient Care Centers

1,118

1.0%

About Staffing Patterns

Training Programs (click on title for more information)

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Program Title

Banking and Financial Support Services

About Training & Apprenticeships

About This Occupation (from O*NET - The Occupation Information Network)

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Top Tasks (Specific duties and responsibilities of this job.)

Arrange for debt repayment or establish repayment schedules, based on customers` financial situations.

Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

Advise customers of necessary actions and strategies for debt repayment.

Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.

Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

Locate and monitor overdue accounts, using computers and a variety of automated systems.

Answer customer questions regarding problems with their accounts.

Record information about financial status of customers and status of collection efforts.

Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.

Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.

More Tasks for Bill and Account Collectors

Top Skills used in this Job

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking - Talking to others to convey information effectively.

Social Perceptiveness - Being aware of others` reactions and understanding why they react as they do.

Persuasion - Persuading others to change their minds or behavior.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Negotiation - Bringing others together and trying to reconcile differences.

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Coordination - Adjusting actions in relation to others` actions.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

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Top Abilities (Attributes of the person that influence performance in this job.)

Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

Speech Clarity - The ability to speak clearly so others can understand you.

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Top Work Values (Aspects of this job that create satisfaction.)

Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment.

Support - Occupations that satisfy this work value offer supportive management that stands behind employees.

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Top Interests (The types of activities someone in this job would like.)

Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

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Alternate Titles

Payment Collectors; Collection Clerks; and Installment Agents