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Summary Guide for

Computer User Support Specialists in

May also be called: Computer Specialists; Computer Support Specialists; Computer Technicians; Help Desk Analysts; Help Desk Technicians; Information Technology (IT) Specialists; and Support Specialists

What Would I Do?

Computer User Support Specialists, also called Help Desk Technicians, provide help and advice to people and organizations using computer software and equipment. They usually give technical assistance to non-information technology (IT) computer users and respond to phone and e-mail requests for help.

Computer User Support Specialists normally work in well-lit, comfortable offices, computer laboratories, or call centers. Telecommuting is becoming more common allowing User Support Specialists to work in remote locations away from their main office. They usually work 40 hours a week, but that may include evening or weekend work if the employer requires computer support during those hours.

Will This Job Fit Me?

The job of Computer User Support Specialists may appeal to those who enjoy activities that involve practical hands-on problems and solutions. The Computer User Support Specialist occupation involves following set procedures and routines as well as searching for facts and figuring out problems. Individuals who enjoy providing service to others and value job security and good working conditions should enjoy working in this occupation.

What Wages and Benefits Can I Expect?

The median wage in 2021 for Computer User Support Specialists in California is $0 annually. The median is the point at which half of the workers earn more and half earn less.

Annual Wages for 2021Low
(25th percentile)
(50th percentile)
(75th percentile)
Source: EDD/LMID Occupational Employment Statistics Survey, 2021 at www.labormarketinfo.edd.ca.gov/data/wages.html Wages do not reflect self-employment.

Most Computer User Support Specialists receive medical, dental, and life insurance, as well as vacation, sick leave, and retirement plans from their employers. Some employers may also offer stock options or education reimbursement.

What is the Job Outlook?

Computer User Support Specialists should enjoy favorable job prospects. As organizations upgrade their computer equipment and software, more support services will be required. Employment growth should be especially strong in the health care industry.

How Do I Qualify?

Although an associate degree in computer information science and practical work experience is the minimal educational requirement for this occupation, some employers prefer to hire applicants with a bachelor's degree. Certification can enhance career development and advancement.

Finding a Job

Networking is important in this occupation, since many Computer User Support Specialists find work through referrals. Jobs can also be found through direct application to employers, newspaper classified advertisements, online job boards, and professional organizations.  Online job opening systems include JobCentral at www.jobcentral.com and CalJOBSSM at www.caljobs.ca.gov.

To find your nearest One-Stop Career Center, go to Service Locator. View the helpful job search tips for more resources. (requires Adobe Reader).

Learn More About Computer User Support Specialists

The California Occupational Guides are a product of:
The California Employment Development Department
Labor Market Information Division

Printed on Friday, December 03, 2021