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Summary Guide for

Computer Support Specialists in Santa Clara County

May also be called: Information Technology (IT) Specialists; Electronic Data Processing (EDP) Auditors; Help Desk Analysts or Technicians; Computer Technicians; Desktop Support Technicians; Office Systems Coordinators; Customer Support Analysts; and Work Station Support Specialists

What Would I Do?

Computer Support Specialists provide technical assistance to computer system users. These troubleshooters help clients use computer hardware and software, including printing, installation, word processing, e-mail, and operating systems. They answer phone calls, use automated diagnostic programs to analyze problems, and resolve recurrent difficulties.

Computer Support Specialists usually work 40 hours a week, but that may include evening or weekend work if the employer requires computer support during those hours. Overtime may be necessary when unexpected technical problems arise.

Will This Job Fit Me?

The job of Computer Support Specialist will appeal to those who enjoy activities that involve following set procedures and routines as well as working with ideas, and activities that require an extensive amount of thinking.

What Wages and Benefits Can I Expect?

The median wage in 2021 for Computer Support Specialists in California was N/A annually. The median is the point at which half of the workers earn more and half earn less.

Annual Wages for 2021Low
(25th percentile)
Median
(50th percentile)
High
(75th percentile)
CaliforniaN/AN/AN/A
Source: EDD/LMID Occupational Employment Statistics Survey, 2021 at www.labormarketinfo.edd.ca.gov/data/wages.html Wages do not reflect self-employment.


Benefits usually include vacation, sick leave, retirement, and medical, dental, and vision care. Some employers may also offer education reimbursement.

What is the Job Outlook?

Demand will continue to grow for Computer Support Specialists who are knowledgeable about the latest technologies and able to apply them to the needs of the organization. The rapid pace of improved technology will accelerate the demand for Computer Support Specialists.

How Do I Qualify?

There are many ways to become a Computer Support Specialist, due in part to the wide range of skills workers need.

Finding a Job

Networking is important in this occupation, since many Computer Support Specialists find work through word of mouth and referrals. Direct application to employers is also an effective job search method. Online job opening systems include JobCentral at www.jobcentral.com and CalJOBSSM at www.caljobs.ca.gov.

To find your nearest One-Stop Career Center, go to Service Locator. View the helpful job search tips for more resources. (requires Adobe Reader).


Learn More About Computer Support Specialists


The California Occupational Guides are a product of:
The California Employment Development Department
Labor Market Information Division
www.labormarketinfo.edd.ca.gov

Printed on Saturday, May 21, 2022