California Occupational Guides

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Detailed Guide for

General and Operations Managers in San Bernardino County

May also be called: Operations Managers; General Managers; Directors of Operations; Store Managers; Chief Operating Officers (COO); and Chief Operations Officers

What Would I Do?

General and Operations Managers plan, direct, or coordinate the day-to-day operations of companies or organizations that make products or provide services. They work in many different settings, such as corporate headquarters for large businesses, government agencies, manufacturing plants, and schools. A large number work for consulting or management firms and provide expertise in areas such as strategic planning, policy making, and material uses and needs.

The work is so diverse and general in nature it cannot be classified in any one area of management or administration. For instance, in large organizations, General and Operations Managers directly oversee major department heads in areas such as procurement or purchasing, sales, and facilities. However, in small firms they may be required to take on many, and sometimes all, of these management functions.

General and Operations Managers usually gain their experience within one industry. They constantly keep in mind the mission or goals of the company, whether it be to provide quality health care, produce a flawless item for consumption, or meet a sales goal.

Important Tasks and Related Skills

Each task below is matched to a sample skill required to carry out the task.

View the skill definitions
TaskSkill Used in this Task
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.Active Listening
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.Administration and Management
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.Management of Personnel Resources
Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.Monitoring
Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.Management of Financial Resources
Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.Judgment and Decision Making
Develop and implement product marketing strategies including advertising campaigns and sales promotions.Sales and Marketing
Oversee the remodeling of current facilities.Oral Expression
Source: U.S. Department of Labor Occupational Information Network (O*NET)

Working Conditions

General and Operations Managers normally work in well-lit, comfortable offices. Those who work for large organizations may work long hours and need to be available after hours if problems arise. Generally, these long hours are not paid for in the form of overtime.

The fast-paced decision making needed to run a facility’s daily operation can prove stressful in this occupation. Depending on the organization, Managers who do not meet their company’s goals may find their jobs in jeopardy.

In large firms, mandatory staff meetings often takes up a considerable portion of the work day, requiring Managers to take work home. This can put a strain on personal life as well.

Typically, General and Operations Managers are not represented by unions.

Will This Job Fit Me?

The job of General and Operations Managers will appeal to people who are good communicators, organized, detail-oriented, and who like to solve problems. This occupation is good for those who are enterprising in nature because the work involves starting up and carrying out projects, leading people, and making many decisions. People who are realistic in nature might also like this type of work because it entails hands-on problems and solutions.

What Wages and Benefits Can I Expect?


The median wage in 2020 for General and Operations Managers in California is $115,303 annually, or $55.44 hourly. The median wage for General and Operations Managers in the Inland Empire Area is $102,780 annually, or $49.41 hourly. The median is the point at which half of the workers earn more and half earn less.

Change to Hourly Wages
Annual Wages for 2020Low
(25th percentile)
(50th percentile)
(75th percentile)
Inland Empire Area$68,815$102,780$146,824
Source: EDD/LMID Occupational Employment Statistics Survey, 2020 Wages do not reflect self-employment.
The Inland Empire Area includes Riverside and San Bernardino counties.
View Wages for All Areas


In addition to medical, dental, and vacation benefits, compensation for General and Operations Managers in large corporations often includes stock options, dividends, and other performance bonuses.

What Do Local Employers Say About Benefits?  Of the 42 employers in the Inland Empire Area, all provide medical insurance, and almost all provide vacation and dental insurance benefits to General and Operations Managers who work full-time.

Percent of Employers Who Provide
Specific Benefits by Time Base
Benefit TypeFull-TimePart-Time
Medical Insurance100%0%
Dental Insurance86%0%
Life Insurance74%0%
Retirement Plan67%0%
Vision Insurance64%0%
Sick Leave57%0%
Disability Insurance38%0%
Paid Time Off Bank12%0%
No benefits0%0%
Source: EDD/LMID Local Occupational Information Survey.

Of the 42 employers surveyed who responded in the Inland Empire Area, who provides medical benefits, almost all reported that they pay half or more of the cost of medical insurance for full-time, and none reported that they pay half or more of the cost of medical insurance for part-time General and Operations Managers.

Percent of Employers Who Paid Medical
Insurance by Portion Paid by Time Base
Portion Paid by Employer:Full-TimePart-Time
Half or more43%0%
Less than Half14%0%
Source: EDD/LMID Local Occupational Information Survey.

What is the Job Outlook?

Most job openings for General and Operations Managers will come from the need to replace workers who retire or leave the occupation for other types of work.

Because these Managers are essential to the success of any organization, their jobs are unlikely to be automated or eliminated through corporate restructuring – trends that may adversely affect employment of lower-level managers.

Projections of Employment

In California, the number of General and Operations Managers is expected to grow at an average rate compared with the total for all occupations. Jobs for General and Operations Managers are expected to increase by 11.5 percent, or 30,800 jobs between 2016 and 2026.

In the Inland Empire Area, the number of General and Operations Managers is expected to grow at an average rate compared with the total for all occupations. Jobs for General and Operations Managers are expected to increase by 16.3 percent, or 3,140 jobs between 2016 and 2026.

Estimated Employment and Projected Growth
General and Operations Managers
Geographic Area
(Estimated Year-Projected Year)
Inland Empire Area
Source: EDD/LMID Projections of Employment by Occupation
The Inland Empire Area includes Riverside and San Bernardino counties.
View Projected Growth for All Areas

How Do I Qualify?

Education, Training, and Other Requirements

The education and experience of General and Operations Managers vary as widely as the nature of their responsibilities.

  • In large firms, employers almost always require applicants to have a bachelor’s degree, either in business or a field related to the industry where they are applying, along with several years managerial experience.
  • In industries such as retail trade or transportation, it is possible for individuals without a college degree to promote to this position from lower-level management positions after several years of experience.

Nationally, about half of all General and Operations Managers have a bachelor’s degree or higher.


Larger firms prefer applicants have at least 5-10 years work experience in supervisory or managerial jobs. They also often desire applicants to have knowledge of the industry where they wish to work.

Early Career Planning

The high school courses recomended for this field include general business classes, English, speech communication classes, business club membership such as Junior Achievement, math, and history.

Continuing Education

There are no continuing education requirements; however, Managers often participate in conferences and seminars to expand their knowledge of issues that influence the organization. This also serves to develop a network of useful contacts.

Licensing and Certification

Typically, General and Operations Managers do not require a license in California. The few exceptions are nursing home and cemetery industries in California. Contact the agency that issues the license for additional information. Click on the license title below for details.

Several certificates in areas of specialty are available to Operations Managers who want to acquire new skills and advance in their profession. The following represent just a few of the more commonly known:

  • Certified in Integrated Resource Management (CIRM)
  • Certified in Production and Inventory Management (CPIM)
  • Certified Fellow in Production and Inventory Management (CFPIM)
  • APICS Certified Supply Chain Professional (ACSCP)

The above certificate programs are administered by the Association for Operations Management.
For more information, go to the U.S. Department of Labor's Career InfoNet Web site and scroll down to "Career Tools." Click on "Certification Finder" and follow the instructions to locate certification programs.

Where Can I Find Training?

There are two ways to search for training information:

Contact the schools you are interested in to learn about the classes available, tuition and fees, and any prerequisite course work.

Where Would I Work?

General and Operations Managers work in nearly all industries. Today’s offices, schools, hospitals, and other business establishments all rely on these Managers to meet their work needs. The largest industries employing General and Operations Managers are as follows:

Industry TitlePercent of Total Employment for Occupation in California
Merchant Wholesalers, Durable Goods5.4%
Management & Technical Consulting Svc4.5%
Computer Systems Design and Rel Services4.1%
Merchant Wholesalers, Nondurable Goods3.7%
Management of Companies and Enterprises3.2%
Source: EDD/LMID Staffing Patterns

What Employers Say...

The Employment Development Department surveyed 42 employers in the Inland Empire Area which employ 167 General and Operations Managers. Here's what they had to say:

About Full-Time/Part-Time: All of these firms employ full-time and none employ part-time General and Operations Managers.

About Work Experience:  Of the 42 employers surveyed in the Inland Empire Area, almost all require new hires to have prior work experience as General and Operations Managers. In the table below, percentages may not add to 100% since employers may select more than one time period.

How Much Work Experience
Do Employers Require?
More than 5 years 45%
25 to 60 months 41%
13 to 24 months 10%
1 to 12 months 5%
Source: EDD/LMID Local Occupational Information Survey.

About Recruitment:  Of the 42 employers surveyed in the Inland Empire Area, most indicate it is moderately difficult to find applicants with experience who meet their minimum hiring requirements, while many indicate it is hard to find applicants without previous experience who meet their minimum hiring requirements to fill vacancies for General and Operations Managers.

About Hiring:  Of the 42 employers surveyed in the Inland Empire Area, almost all expect the number of General and Operations Managers they employ to remain stable during the coming year.

Hiring Expectations
Expect Employment to Increase 10%
Expect Employment to Remain Stable 88%
Expect Employment to Decline 2%
Source: EDD/LMID Local Occupational Information Survey.

About Vacancies:  Of the 42 employers surveyed in the Inland Empire Area, 26 percent hired General and Operations Managers during the past year. Of the hiring firms, 73 percent filled existing vacancies, 64 percent filled newly created positions, and none filled temporary assignments.

Finding a Job

Direct application to employers remains the most effective form of job search methods for General and Operations Managers. Applicants look for jobs in the industry where they have knowledge or interest, such as health care, manufacturing, or the education community. Some find work through industry organizations or with professional organizations, such as the Association for Operations Management. Online job opening systems include JobCentral at and CalJOBSSM at

To find your nearest One-Stop Career Center, go to Service Locator. View the helpful job search tips for more resources. (requires Adobe Reader).

Yellow Page Headings

You can focus your local job search by checking employers listed online or in your local telephone directory. Below are some suggested headings where you might find employers of General and Operations Managers.

  • Government (State, County, City)
  • Grocers
  • Hospitals
  • Management Consultants
  • Schools

Find Possible Employers

To locate a list of employers in your area, go to "Find Employers" on the Labor Market Information Web site:

  • Select one of the top industries that employ the occupation. This will give you a list of employers in that industry in your area.
  • Click on "View Filter Selections" to limit your list to specific cities or employer size.
  • Click on an employer for the street address, telephone number, size of business, Web site, etc.
  • Contact the employer for possible employment.

Where Could This Job Lead?

General and Operations Managers generally promote to larger and more successful firms after gaining extensive work experience and updating their skills and knowledge. This often translates to higher salaries and other benefits such as higher bonuses.

Related Occupations

Below is a list of occupations related to General and Operations Managers with links to more information.

Financial ManagersGuide
Human Resources ManagersProfile
Industrial Production ManagersGuide
Marketing ManagersGuide
Purchasing ManagersProfile
Transportation, Storage, and Distribution ManagersProfile

Other Sources

These links are provided for your convenience and do not constitute an endorsement by EDD.

For the Career Professional

The following codes are provided to assist counselors, job placement workers, or other career professionals.

SOC - Standard Occupational Classification11-1021
O*NET - Occupational Information Network
   General and Operations Managers11-1021.00
   Interest Codes (RIASEC)ECS
CIP - Classification of Instructional Programs
   Public Administration 440401
   Business/Commerce, General 520101
   Business Administration and Management, General 520201
   Retail Management 520212
   International Business/Trade/Commerce 521101
TOP - Taxonomy of Programs (California Community Colleges)
   Business and Commerce, General050100
   Business Administration050500
   Business Management050600
   Retail Store Operations and Management050650
   International Business and Trade050800
   Public Administration210200