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Employment Development Department
Employment Development Department

List of Industries Employing Customer Service Representatives

The following industries employ Customer Service Representatives ,  SOC Code  43-4051  (3).   The experience/education usually required by most employers for this occupation is Moderate-term on-the-job training (1-12 months)  (4).  This list is sorted by the 2014 employment from largest to smallest.   Return to the Search Page.

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Industry (NAICS) (2) Employment in California (1)
2014 2024 Numeric
Change
Employment Services   (NAICS 561300 ) 11,900 13,800 1,900
Business Support Services   (NAICS 561400 ) 9,900 13,700 3,800
Insurance Carriers   (NAICS 524100 ) 8,500 7,900 -600
Management of Companies and Enterprises   (NAICS 550000 ) 8,200 9,000 800
Depository Credit Intermediation   (NAICS 522100 ) 8,000 6,700 -1,300
Office Administrative Services   (NAICS 561100 ) 6,800 8,900 2,100
Electronic Markets and Agents/Brokers   (NAICS 425000 ) 5,500 6,600 1,100
Insurance Agencies, Brokerages & Support   (NAICS 524200 ) 4,500 5,300 800
Commercial Goods Merchant Wholesalers   (NAICS 423400 ) 4,500 4,600 100
Computer Systems Design and Rel Services   (NAICS 541500 ) 4,200 6,000 1,800
Industry (NAICS) (2) Employment in California (1)
2014 2024 Numeric
Change
Management & Technical Consulting Svc   (NAICS 541600 ) 4,100 6,200 2,100
Building Material and Supplies Dealers   (NAICS 444100 ) 3,600 4,000 400
Local Government   (NAICS 999300 ) 3,400 3,700 300
Offices of Physicians   (NAICS 621100 ) 3,300 4,300 1,000
Outpatient Care Centers   (NAICS 621400 ) 3,000 4,200 1,200
Wired Telecommunications Carriers   (NAICS 517100 ) 3,000 2,800 -200
Electronic Shopping & Mail-Order Houses   (NAICS 454100 ) 2,900 5,300 2,400
Electronics and Appliance Stores   (NAICS 443000 ) 2,800 2,500 -300
Nondepository Credit Intermediation   (NAICS 522200 ) 2,700 3,600 900
General Medical and Surgical Hospitals   (NAICS 622100 ) 2,700 2,900 200
Industry (NAICS) (2) Employment in California (1)
2014 2024 Numeric
Change
Other Professional & Technical Services   (NAICS 541900 ) 2,400 3,100 700
Other General Merchandise Stores   (NAICS 452900 ) 2,300 2,900 600
Department Stores   (NAICS 452100 ) 2,100 2,100 0
Activities Rel to Credit Intermediation   (NAICS 522300 ) 2,100 2,700 600
Apparel/Piece Goods Merchant Wholesalers   (NAICS 424300 ) 1,900 2,400 500
Electric Goods Merchant Wholesalers   (NAICS 423600 ) 1,800 1,900 100
Grocery Stores   (NAICS 445100 ) 1,700 2,000 300
Freight Transportation Arrangement   (NAICS 488500 ) 1,700 2,000 300
Machinery & Supply Merchant Wholesalers   (NAICS 423800 ) 1,700 1,700 0
Printing and Related Support Activities   (NAICS 323000 ) 1,700 1,400 -300
Industry (NAICS) (2) Employment in California (1)
2014 2024 Numeric
Change
Accommodation   (NAICS 721000 ) 1,500 1,600 100
Grocery Product Merchant Wholesalers   (NAICS 424400 ) 1,500 1,700 200
Automobile Dealers   (NAICS 441100 ) 1,400 1,700 300
Other Information Services   (NAICS 519000 ) 1,400 2,300 900
General Freight Trucking   (NAICS 484100 ) 1,400 1,700 300
Medical Equipment and Supplies Mfg   (NAICS 339100 ) 1,400 1,500 100
Cable and Other Subscription Programming   (NAICS 515200 ) 1,300 1,200 -100
Accounting and Bookkeeping Services   (NAICS 541200 ) 1,300 1,300 0
Activities Related to Real Estate   (NAICS 531300 ) 1,300 1,600 300
Warehousing and Storage   (NAICS 493000 ) 1,200 1,700 500
Industry (NAICS) (2) Employment in California (1)
2014 2024 Numeric
Change
Medical and Diagnostic Laboratories   (NAICS 621500 ) 1,200 1,600 400
Professional and Similar Organizations   (NAICS 813900 ) 1,200 1,300 100
Home Health Care Services   (NAICS 621600 ) 1,100 1,800 700
Furniture & Furnishings Merchant Whsle   (NAICS 423200 ) 1,100 1,200 100
Electronic Instrument Manufacturing   (NAICS 334500 ) 1,100 1,000 -100
ISPs, Search Portals, & Data Processing   (NAICS 518000 ) 1,100 1,600 500
Advertising and Related Services   (NAICS 541800 ) 1,100 1,200 100
Other Support Services   (NAICS 561900 ) 1,000 1,100 100
Health and Personal Care Stores   (NAICS 446000 ) 1,000 1,100 100
Misc Nondurable Goods Merchant Whsle   (NAICS 424900 ) 1,000 1,100 100
Industry (NAICS) (2) Employment in California (1)
2014 2024 Numeric
Change
Newspaper, Book, & Directory Publishers   (NAICS 511100 ) 900 800 -100
Other Financial Investment Activities   (NAICS 523900 ) 800 1,000 200
Paper/Paper Product Merchant Wholesalers   (NAICS 424100 ) 800 700 -100
Waste Management and Remediation Service   (NAICS 562000 ) 800 900 100
Services to Buildings and Dwellings   (NAICS 561700 ) 800 800 0
Motor Vehicle/Part Merchant Wholesalers   (NAICS 423100 ) 800 900 100
Plastics & Rubber Products Manufacturing   (NAICS 326000 ) 800 700 -100
Semiconductor and Electronic Components   (NAICS 334400 ) 700 700 0
Civic and Social Organizations   (NAICS 813400 ) 700 800 100
Gambling Industries   (NAICS 713200 ) 700 800 100
Industry (NAICS) (2) Employment in California (1)
2014 2024 Numeric
Change
Other Amusement & Recreation Industries   (NAICS 713900 ) 700 800 100
Sporting Goods/Musical Instrument Stores   (NAICS 451100 ) 700 800 100
Hardware & Plumbing Merchant Wholesalers   (NAICS 423700 ) 700 800 100
Offices of Real Estate Agents & Brokers   (NAICS 531200 ) 700 900 200
Software Publishers   (NAICS 511200 ) 600 800 200
Couriers and Messengers   (NAICS 492000 ) 600 700 100
Furniture Stores   (NAICS 442100 ) 600 500 -100
Home Furnishings Stores   (NAICS 442200 ) 600 600 0
Office Supply, Stationery & Gift Stores   (NAICS 453200 ) 600 500 -100
Travel Arrangement & Reservation Service   (NAICS 561500 ) 600 600 0
Industry (NAICS) (2) Employment in California (1)
2014 2024 Numeric
Change
Consumer Goods Rental   (NAICS 532200 ) 600 500 -100
Automotive Equipment Rental and Leasing   (NAICS 532100 ) 600 700 100
Architectural and Engineering Services   (NAICS 541300 ) 600 700 100
Other Schools and Instruction   (NAICS 611600 ) 600 800 200
Cut and Sew Apparel Manufacturing   (NAICS 315200 ) 600 500 -100
Automotive Repair and Maintenance   (NAICS 811100 ) 600 700 100
Other Miscellaneous Manufacturing   (NAICS 339900 ) 600 600 0
Electrical Equipment and Appliances   (NAICS 335000 ) 600 600 0
Converted Paper Product Manufacturing   (NAICS 322200 ) 500 500 0
Agriculture, Forestry, Fishing & Hunting   (NAICS 110000 ) 500 500 0
Industry (NAICS) (2) Employment in California (1)
2014 2024 Numeric
Change
Lessors of Real Estate   (NAICS 531100 ) 500 500 0
Investigation and Security Services   (NAICS 561600 ) 500 600 100
Motion Picture and Video Industries   (NAICS 512100 ) 500 600 100
Specialized Freight Trucking   (NAICS 484200 ) 500 500 0
Scheduled Air Transportation   (NAICS 481100 ) 500 600 100
Other Miscellaneous Store Retailers   (NAICS 453900 ) 400 400 0
Security & Commodity Investment Activity   (NAICS 523100 ) 400 400 0
Auto Parts, Accessories, and Tire Stores   (NAICS 441300 ) 400 400 0
Chemical Merchant Wholesalers   (NAICS 424600 ) 400 500 100
Colleges and Universities   (NAICS 611300 ) 400 400 0
Industry (NAICS) (2) Employment in California (1)
2014 2024 Numeric
Change
Legal Services   (NAICS 541100 ) 400 500 100
Specialized Design Services   (NAICS 541400 ) 400 400 0
Building Equipment Contractors   (NAICS 238200 ) 400 600 200
Other Ambulatory Health Care Services   (NAICS 621900 ) 400 400 0
Nonmetallic Mineral Product Mfg   (NAICS 327000 ) 400 400 0
Computers and Peripheral Equipment   (NAICS 334100 ) 400 500 100
Pharmaceutical & Medicine Manufacturing   (NAICS 325400 ) 300 300 0
Beverage & Tobacco Product Manufacturing   (NAICS 312000 ) 300 400 100
Machine Shops and Threaded Products   (NAICS 332700 ) 300 300 0
Other Fabricated Metal Product Mfg   (NAICS 332900 ) 300 300 0
Industry (NAICS) (2) Employment in California (1)
2014 2024 Numeric
Change
Architectural and Structural Metals   (NAICS 332300 ) 300 400 100
Special Food Services   (NAICS 722300 ) 300 300 0
Offices of Dentists   (NAICS 621200 ) 300 300 0
Personal Care Services   (NAICS 812100 ) 300 300 0
Social Advocacy Organizations   (NAICS 813300 ) 300 300 0
Amusement Parks and Arcades   (NAICS 713100 ) 300 400 100
Spectator Sports   (NAICS 711200 ) 300 300 0
Residential Building Construction   (NAICS 236100 ) 300 400 100
Clothing Stores   (NAICS 448100 ) 300 300 0
Commercial and Industrial Machinery and Equipment Rental and Leasing   (NAICS 532400 ) 200 200 0
Industry (NAICS) (2) Employment in California (1)
2014 2024 Numeric
Change
Other General Purpose Machinery Mfg   (NAICS 333900 ) 200 200 0
Radio and Television Broadcasting   (NAICS 515100 ) 200 200 0
Scientific Research and Development Svc   (NAICS 541700 ) 200 200 0
Museums, Parks and Historical Sites   (NAICS 712000 ) 200 200 0
Junior Colleges   (NAICS 611200 ) 200 200 0
Textile Product Mills   (NAICS 314000 ) 200 100 -100
Fruit, Vegetable, & Specialty Foods Mfg   (NAICS 311400 ) 200 100 -100
Individual and Family Services   (NAICS 624100 ) 200 300 100
Full-Service Restaurants   (NAICS 722500 ) 200 300 100
Other Personal Services   (NAICS 812900 ) 200 300 100
Industry (NAICS) (2) Employment in California (1)
2014 2024 Numeric
Change
Offices of Other Health Practitioners   (NAICS 621300 ) 200 200 0
Primary Metal Manufacturing   (NAICS 331000 ) 200 200 0
Cleaning Compound and Toiletry Mfg   (NAICS 325600 ) 200 200 0
Other Food Manufacturing   (NAICS 311900 ) 200 300 100
Bakeries and Tortilla Manufacturing   (NAICS 311800 ) 200 200 0
Other Wood Product Manufacturing   (NAICS 321900 ) 200 300 100
Communications Equipment Manufacturing   (NAICS 334200 ) 200 200 0
Lumber and Supply Merchant Wholesalers   (NAICS 423300 ) 200 200 0
Household and Institutional Furniture   (NAICS 337100 ) 200 300 100
Aerospace Product & Parts Manufacturing   (NAICS 336400 ) 200 300 100
Industry (NAICS) (2) Employment in California (1)
2014 2024 Numeric
Change
Motor Vehicle Manufacturing   (NAICS 336100 ) 100 100 0
Metalworking Machinery Manufacturing   (NAICS 333500 ) 100 100 0
Industrial Machinery Manufacturing   (NAICS 333200 ) 100 100 0
Specialty Food Stores   (NAICS 445200 ) 100 100 0
Commercial & Service Industry Machinery   (NAICS 333300 ) 100 100 0
Dairy Product Manufacturing   (NAICS 311500 ) 100 100 0
Animal Slaughtering and Processing   (NAICS 311600 ) 100 100 0
Commercial Machinery Repair/Maintenance   (NAICS 811300 ) 100 100 0
Household Goods Repair and Maintenance   (NAICS 811400 ) 100 100 0
Vocational Rehabilitation Services   (NAICS 624300 ) 100 100 0
Industry (NAICS) (2) Employment in California (1)
2014 2024 Numeric
Change
Performing Arts Companies   (NAICS 711100 ) 100 100 0
Building Finishing Contractors   (NAICS 238300 ) 100 200 100
General Rental Centers   (NAICS 532300 ) 100 100 0
Facilities Support Services   (NAICS 561200 ) 100 100 0
State Government   (NAICS 999200 ) 100 100 0
Other Motor Vehicle Dealers   (NAICS 441200 ) 100 100 0
Used Merchandise Stores   (NAICS 453300 ) 100 100 0
Community Care Facility for the Elderly   (NAICS 623300 ) 0 100 100

Data Notes:

(1)  Source:  These data come from the Industry and Occupation Employment Projections program of the Employment Development Department.  All employment figures have been rounded to the nearest 100.  See the Occupational Projections - Introduction and Methods and the Industry Projections - Introduction and Methods for more information.  Some occupation/industry combinations may not be included to protect employer confidentiality or because the base survey resulted in a large standard error.

Although these Staffing Patterns are not provided below the state level, the Employment Projections by Industry and Occupation are available by county or groups of counties.

(2)  The NAICS - North American Industry Classification System is the nationally recognized system to categorize industries. See the NAICS Division Structure at the U.S. Department of Labor Web site for a complete list of industries and their definitions.

(3)  "SOC Code" - Search for a particular Standard Occupational Classification (SOC) code or occupation title at the Bureau of Labor Statistics Web site.

(4) The Training Levels were developed by the U.S. Bureau of Labor Statistics. They are meant to show the education and training needed for someone to perform that occupation. It also reflects the preferred training requirements of most employers. For a complete list of the training levels go to BLS Training Level Definitions

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