Sample 1 - State of California

List of Industries Employing Customer Service Representatives

The following industries employ Customer Service Representatives ,  SOC Code  43-4051  (3).   The experience/education usually required by most employers for this occupation is Moderate-term on-the-job training (1-12 months)  (4).  This list is sorted by the 2012 employment from largest to smallest.   Return to the Search Page.

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Industry (NAICS) (2) Employment in California (1)
2012 2022 Numeric
Change
Employment Services   (NAICS 561300 ) 10,000 13,400 3,400
Depository Credit Intermediation   (NAICS 522100 ) 8,600 8,900 300
Business Support Services   (NAICS 561400 ) 8,500 10,900 2,400
Management of Companies and Enterprises   (NAICS 550000 ) 7,400 8,700 1,300
Insurance Carriers   (NAICS 524100 ) 7,100 7,900 800
Office Administrative Services   (NAICS 561100 ) 6,300 8,700 2,400
Insurance Agencies, Brokerages & Support   (NAICS 524200 ) 5,600 6,100 500
Commercial Goods Merchant Wholesalers   (NAICS 423400 ) 5,200 5,800 600
Electronic Markets and Agents/Brokers   (NAICS 425100 ) 4,800 6,400 1,600
Local Government   (NAICS 999300 ) 4,800 5,100 300
Industry (NAICS) (2) Employment in California (1)
2012 2022 Numeric
Change
Management & Technical Consulting Svc   (NAICS 541600 ) 4,400 7,500 3,100
Electronics and Appliance Stores   (NAICS 443100 ) 3,800 3,600 -200
Cable and Other Subscription Programming   (NAICS 515200 ) 3,300 3,000 -300
Computer Systems Design and Rel Services   (NAICS 541500 ) 3,200 4,100 900
General Medical and Surgical Hospitals   (NAICS 622100 ) 3,100 3,400 300
Other General Merchandise Stores   (NAICS 452900 ) 3,000 4,400 1,400
Department Stores   (NAICS 452100 ) 2,900 3,000 100
Nondepository Credit Intermediation   (NAICS 522200 ) 2,600 3,400 800
Activities Rel to Credit Intermediation   (NAICS 522300 ) 2,500 3,000 500
Natural Gas Distribution   (NAICS 221200 ) 2,400 2,600 200
Industry (NAICS) (2) Employment in California (1)
2012 2022 Numeric
Change
Electronic Shopping & Mail-Order Houses   (NAICS 454100 ) 2,200 3,700 1,500
General Freight Trucking   (NAICS 484100 ) 2,200 2,600 400
Other Information Services   (NAICS 519100 ) 2,000 2,700 700
Printing and Related Support Activities   (NAICS 323100 ) 1,900 1,500 -400
Other Professional & Technical Services   (NAICS 541900 ) 1,800 2,200 400
Offices of Physicians   (NAICS 621100 ) 1,800 2,200 400
Warehousing and Storage   (NAICS 493100 ) 1,800 2,200 400
Building Material and Supplies Dealers   (NAICS 444100 ) 1,700 2,100 400
Machinery & Supply Merchant Wholesalers   (NAICS 423800 ) 1,700 1,900 200
Outpatient Care Centers   (NAICS 621400 ) 1,600 2,200 600
Industry (NAICS) (2) Employment in California (1)
2012 2022 Numeric
Change
Grocery Product Merchant Wholesalers   (NAICS 424400 ) 1,500 1,800 300
Electric Goods Merchant Wholesalers   (NAICS 423600 ) 1,500 1,700 200
Wired Telecommunications Carriers   (NAICS 517100 ) 1,500 1,800 300
Medical and Diagnostic Laboratories   (NAICS 621500 ) 1,400 1,800 400
Freight Transportation Arrangement   (NAICS 488500 ) 1,400 1,600 200
Professional and Similar Organizations   (NAICS 813900 ) 1,300 1,400 100
Activities Related to Real Estate   (NAICS 531300 ) 1,300 1,600 300
Medical Equipment and Supplies Mfg   (NAICS 339100 ) 1,300 1,400 100
Accounting and Bookkeeping Services   (NAICS 541200 ) 1,300 1,500 200
Apparel/Piece Goods Merchant Wholesalers   (NAICS 424300 ) 1,300 1,500 200
Industry (NAICS) (2) Employment in California (1)
2012 2022 Numeric
Change
Misc Nondurable Goods Merchant Whsle   (NAICS 424900 ) 1,300 1,500 200
Grocery Stores   (NAICS 445100 ) 1,200 1,400 200
Electronic Instrument Manufacturing   (NAICS 334500 ) 1,100 800 -300
Automobile Dealers   (NAICS 441100 ) 1,100 1,400 300
Furniture & Furnishings Merchant Whsle   (NAICS 423200 ) 1,000 1,300 300
Advertising and Related Services   (NAICS 541800 ) 1,000 1,100 100
Newspaper, Book, & Directory Publishers   (NAICS 511100 ) 1,000 1,000 0
Other Financial Investment Activities   (NAICS 523900 ) 900 1,000 100
Services to Buildings and Dwellings   (NAICS 561700 ) 900 1,100 200
Home Health Care Services   (NAICS 621600 ) 900 1,400 500
Industry (NAICS) (2) Employment in California (1)
2012 2022 Numeric
Change
Semiconductor and Electronic Components   (NAICS 334400 ) 900 900 0
Health and Personal Care Stores   (NAICS 446100 ) 900 1,000 100
Computers and Peripheral Equipment   (NAICS 334100 ) 800 900 100
Travel Arrangement & Reservation Service   (NAICS 561500 ) 800 700 -100
Security & Commodity Investment Activity   (NAICS 523100 ) 800 1,000 200
Other Miscellaneous Manufacturing   (NAICS 339900 ) 800 700 -100
Motor Vehicle/Part Merchant Wholesalers   (NAICS 423100 ) 800 900 100
Paper/Paper Product Merchant Wholesalers   (NAICS 424100 ) 800 700 -100
Architectural and Engineering Services   (NAICS 541300 ) 800 1,000 200
Hardware & Plumbing Merchant Wholesalers   (NAICS 423700 ) 700 800 100
Industry (NAICS) (2) Employment in California (1)
2012 2022 Numeric
Change
Data Processing and Related Services   (NAICS 518200 ) 700 900 200
Cut and Sew Apparel Manufacturing   (NAICS 315200 ) 700 500 -200
Other Support Services   (NAICS 561900 ) 700 800 100
Clothing Stores   (NAICS 448100 ) 700 800 100
Sporting Goods/Musical Instrument Stores   (NAICS 451100 ) 700 800 100
Other Schools and Instruction   (NAICS 611600 ) 600 700 100
Investigation and Security Services   (NAICS 561600 ) 600 700 100
Building Equipment Contractors   (NAICS 238200 ) 600 800 200
Consumer Goods Rental   (NAICS 532200 ) 600 600 0
Furniture Stores   (NAICS 442100 ) 600 700 100
Industry (NAICS) (2) Employment in California (1)
2012 2022 Numeric
Change
Chemical Merchant Wholesalers   (NAICS 424600 ) 500 600 100
Converted Paper Product Manufacturing   (NAICS 322200 ) 500 400 -100
Software Publishers   (NAICS 511200 ) 500 600 100
Motion Picture and Video Industries   (NAICS 512100 ) 500 600 100
Civic and Social Organizations   (NAICS 813400 ) 500 500 0
Residential Building Construction   (NAICS 236100 ) 400 600 200
Offices of Real Estate Agents & Brokers   (NAICS 531200 ) 400 500 100
Office Supply, Stationery & Gift Stores   (NAICS 453200 ) 400 400 0
Offices of Dentists   (NAICS 621200 ) 400 400 0
Architectural and Structural Metals   (NAICS 332300 ) 400 400 0
Industry (NAICS) (2) Employment in California (1)
2012 2022 Numeric
Change
Automotive Repair and Maintenance   (NAICS 811100 ) 400 400 0
Other Amusement & Recreation Industries   (NAICS 713900 ) 400 400 0
Museums, Parks and Historical Sites   (NAICS 712100 ) 300 300 0
Auto Parts, Accessories, and Tire Stores   (NAICS 441300 ) 300 400 100
Legal Services   (NAICS 541100 ) 300 400 100
Other General Purpose Machinery Mfg   (NAICS 333900 ) 300 200 -100
Household and Institutional Furniture   (NAICS 337100 ) 300 200 -100
Other Fabricated Metal Product Mfg   (NAICS 332900 ) 300 300 0
Cleaning Compound and Toiletry Mfg   (NAICS 325600 ) 300 300 0
Lumber and Supply Merchant Wholesalers   (NAICS 423300 ) 300 400 100
Industry (NAICS) (2) Employment in California (1)
2012 2022 Numeric
Change
Pharmaceutical & Medicine Manufacturing   (NAICS 325400 ) 300 300 0
Scientific Research and Development Svc   (NAICS 541700 ) 300 400 100
Communications Equipment Manufacturing   (NAICS 334200 ) 300 200 -100
Bakeries and Tortilla Manufacturing   (NAICS 311800 ) 300 300 0
Aerospace Product & Parts Manufacturing   (NAICS 336400 ) 300 300 0
Other Ambulatory Health Care Services   (NAICS 621900 ) 300 400 100
Other Miscellaneous Store Retailers   (NAICS 453900 ) 300 400 100
Specialized Freight Trucking   (NAICS 484200 ) 300 400 100
Jewelry, Luggage & Leather Goods Stores   (NAICS 448300 ) 300 300 0
Radio and Television Broadcasting   (NAICS 515100 ) 300 300 0
Industry (NAICS) (2) Employment in California (1)
2012 2022 Numeric
Change
Automotive Equipment Rental and Leasing   (NAICS 532100 ) 300 400 100
Personal Care Services   (NAICS 812100 ) 200 300 100
Other Personal Services   (NAICS 812900 ) 200 200 0
Individual and Family Services   (NAICS 624100 ) 200 300 100
Social Advocacy Organizations   (NAICS 813300 ) 200 200 0
Lessors of Real Estate   (NAICS 531100 ) 200 200 0
Performing Arts Companies   (NAICS 711100 ) 200 200 0
Agriculture, Forestry, Fishing & Hunting   (NAICS 110000 ) 200 300 100
State Government   (NAICS 999200 ) 200 200 0
Book, Periodical, and Music Stores   (NAICS 451200 ) 200 200 0
Industry (NAICS) (2) Employment in California (1)
2012 2022 Numeric
Change
Support Activities, Road Transportation   (NAICS 488400 ) 200 200 0
Scheduled Air Transportation   (NAICS 481100 ) 200 200 0
Junior Colleges   (NAICS 611200 ) 200 200 0
Offices of Other Health Practitioners   (NAICS 621300 ) 200 200 0
Other Wood Product Manufacturing   (NAICS 321900 ) 200 200 0
Other Food Manufacturing   (NAICS 311900 ) 200 200 0
Machine Shops and Threaded Products   (NAICS 332700 ) 200 200 0
Specialized Design Services   (NAICS 541400 ) 200 200 0
Home Furnishings Stores   (NAICS 442200 ) 200 200 0
Amusement Parks and Arcades   (NAICS 713100 ) 200 300 100
Industry (NAICS) (2) Employment in California (1)
2012 2022 Numeric
Change
Special Food Services   (NAICS 722300 ) 200 200 0
Spectator Sports   (NAICS 711200 ) 100 100 0
Commercial and Industrial Machinery and Equipment Rental and Leasing   (NAICS 532400 ) 100 200 100
Other Motor Vehicle Dealers   (NAICS 441200 ) 100 100 0
Industrial Machinery Manufacturing   (NAICS 333200 ) 100 100 0
Commercial & Service Industry Machinery   (NAICS 333300 ) 100 100 0
Metalworking Machinery Manufacturing   (NAICS 333500 ) 100 100 0
Fruit, Vegetable, & Specialty Foods Mfg   (NAICS 311400 ) 100 100 0
Dairy Product Manufacturing   (NAICS 311500 ) 100 100 0
Animal Slaughtering and Processing   (NAICS 311600 ) 100 100 0
Industry (NAICS) (2) Employment in California (1)
2012 2022 Numeric
Change
Other Hospitals   (NAICS 622300 ) 100 100 0
Support Activities for Water Transport   (NAICS 488300 ) 100 100 0
Specialty Food Stores   (NAICS 445200 ) 100 200 100
Nonresidential Building Construction   (NAICS 236200 ) 100 100 0
Utility System Construction   (NAICS 237100 ) 100 200 100
Building Finishing Contractors   (NAICS 238300 ) 100 200 100
Community Care Facility for the Elderly   (NAICS 623300 ) 100 100 0
Drycleaning and Laundry Services   (NAICS 812300 ) 100 100 0
Commercial Machinery Repair/Maintenance   (NAICS 811300 ) 100 100 0
Household Goods Repair and Maintenance   (NAICS 811400 ) 100 100 0
Industry (NAICS) (2) Employment in California (1)
2012 2022 Numeric
Change
Other Specialty Trade Contractors   (NAICS 238900 ) 0 100 100

Data Notes:

(1)  Source:  These data come from the Industry and Occupation Employment Projections program of the Employment Development Department.  All employment figures have been rounded to the nearest 100.  See the Occupational Projections - Introduction and Methods and the Industry Projections - Introduction and Methods for more information.  Some occupation/industry combinations may not be included to protect employer confidentiality or because the base survey resulted in a large standard error.

Although these Staffing Patterns are not provided below the state level, the Employment Projections by Industry and Occupation are available by county or groups of counties.

(2)  The NAICS - North American Industry Classification System is the nationally recognized system to categorize industries. See the NAICS Division Structure at the U.S. Department of Labor Web site for a complete list of industries and their definitions.

(3)  "SOC Code" - Search for a particular Standard Occupational Classification (SOC) code or occupation title at the Bureau of Labor Statistics Web site.

(4) The Training Levels were developed by the U.S. Bureau of Labor Statistics. They are meant to show the education and training needed for someone to perform that occupation. It also reflects the preferred training requirements of most employers. For a complete list of the training levels go to BLS Training Level Definitions

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