Sample 1 - State of California

List of Industries Employing Customer Service Representatives

The following industries employ Customer Service Representatives ,  SOC Code  43-4051  (3).   The experience/education usually required by most employers for this occupation is Moderate-term on-the-job training (1-12 months)  (4).  This list is sorted by the 2010 employment from largest to smallest.   Return to the Search Page.

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Industry (NAICS) (2) Employment in California (1)
2010 2020 Numeric
Change
Employment Services   (NAICS 561300 ) 8,700 11,900 3,200
Management of Companies and Enterprises   (NAICS 550000 ) 8,000 8,200 200
Insurance Carriers   (NAICS 524100 ) 7,900 8,100 200
Depository Credit Intermediation   (NAICS 522100 ) 7,600 9,200 1,600
Insurance Agencies, Brokerages & Support   (NAICS 524200 ) 6,600 7,200 600
Business Support Services   (NAICS 561400 ) 6,500 8,900 2,400
Office Administrative Services   (NAICS 561100 ) 5,400 6,500 1,100
Local Government   (NAICS 999300 ) 4,800 5,200 400
Other General Merchandise Stores   (NAICS 452900 ) 4,700 6,900 2,200
Management & Technical Consulting Svc   (NAICS 541600 ) 4,600 7,200 2,600
Industry (NAICS) (2) Employment in California (1)
2010 2020 Numeric
Change
Electronic Markets and Agents/Brokers   (NAICS 425000 ) 3,700 5,500 1,800
Commercial Goods Merchant Wholesalers   (NAICS 423400 ) 3,600 4,100 500
Computer Systems Design and Rel Services   (NAICS 541500 ) 3,300 4,400 1,100
Department Stores   (NAICS 452100 ) 3,300 4,100 800
Cable and Other Subscription Programming   (NAICS 515200 ) 2,800 3,000 200
State Government   (NAICS 999200 ) 2,800 2,800 0
Nondepository Credit Intermediation   (NAICS 522200 ) 2,700 3,600 900
Natural Gas Distribution   (NAICS 221200 ) 2,500 2,400 -100
Electronics and Appliance Stores   (NAICS 443000 ) 2,500 3,200 700
Accounting and Bookkeeping Services   (NAICS 541200 ) 2,300 2,300 0
Industry (NAICS) (2) Employment in California (1)
2010 2020 Numeric
Change
Printing and Related Support Activities   (NAICS 323000 ) 2,200 1,600 -600
Activities Rel to Credit Intermediation   (NAICS 522300 ) 2,100 2,900 800
Other Professional & Technical Services   (NAICS 541900 ) 2,100 2,400 300
Outpatient Care Centers   (NAICS 621400 ) 1,900 2,700 800
General Freight Trucking   (NAICS 484100 ) 1,900 2,400 500
Grocery Product Merchant Wholesalers   (NAICS 424400 ) 1,800 2,300 500
Security & Commodity Investment Activity   (NAICS 523100 ) 1,800 2,000 200
Medical Equipment and Supplies Mfg   (NAICS 339100 ) 1,700 1,800 100
Warehousing and Storage   (NAICS 493000 ) 1,600 2,000 400
Wired Telecommunications Carriers   (NAICS 517100 ) 1,600 1,700 100
Industry (NAICS) (2) Employment in California (1)
2010 2020 Numeric
Change
Misc Nondurable Goods Merchant Whsle   (NAICS 424900 ) 1,500 2,000 500
Building Material and Supplies Dealers   (NAICS 444100 ) 1,500 1,800 300
Electronic Shopping & Mail-Order Houses   (NAICS 454100 ) 1,400 2,200 800
Power Generation and Supply   (NAICS 221100 ) 1,300 1,500 200
Freight Transportation Arrangement   (NAICS 488500 ) 1,300 1,500 200
Offices of Physicians   (NAICS 621100 ) 1,300 1,600 300
Machinery & Supply Merchant Wholesalers   (NAICS 423800 ) 1,300 1,400 100
General Medical and Surgical Hospitals   (NAICS 622100 ) 1,300 1,400 100
Activities Related to Real Estate   (NAICS 531300 ) 1,300 1,600 300
Other Financial Investment Activities   (NAICS 523900 ) 1,200 1,400 200
Industry (NAICS) (2) Employment in California (1)
2010 2020 Numeric
Change
Electric Goods Merchant Wholesalers   (NAICS 423600 ) 1,200 1,500 300
Apparel/Piece Goods Merchant Wholesalers   (NAICS 424300 ) 1,200 1,600 400
Automobile Dealers   (NAICS 441100 ) 1,200 1,600 400
Professional and Similar Organizations   (NAICS 813900 ) 1,200 1,300 100
Grocery Stores   (NAICS 445100 ) 1,100 1,400 300
Electronic Instrument Manufacturing   (NAICS 334500 ) 1,100 1,000 -100
Travel Arrangement & Reservation Service   (NAICS 561500 ) 1,000 1,000 0
Semiconductor and Electronic Components   (NAICS 334400 ) 900 1,000 100
Newspaper, Book, & Directory Publishers   (NAICS 511100 ) 900 700 -200
ISPs, Search Portals, & Data Processing   (NAICS 518000 ) 900 1,000 100
Industry (NAICS) (2) Employment in California (1)
2010 2020 Numeric
Change
Motion Picture and Video Industries   (NAICS 512100 ) 900 1,000 100
Other Support Services   (NAICS 561900 ) 900 1,100 200
Waste Management and Remediation Service   (NAICS 562000 ) 800 1,000 200
Services to Buildings and Dwellings   (NAICS 561700 ) 800 1,000 200
Plastics & Rubber Products Manufacturing   (NAICS 326000 ) 800 800 0
Medical and Diagnostic Laboratories   (NAICS 621500 ) 800 1,100 300
Cut and Sew Apparel Manufacturing   (NAICS 315200 ) 800 600 -200
Clothing Stores   (NAICS 448100 ) 800 1,000 200
Accommodation   (NAICS 721000 ) 800 900 100
Advertising and Related Services   (NAICS 541800 ) 800 900 100
Industry (NAICS) (2) Employment in California (1)
2010 2020 Numeric
Change
Paper/Paper Product Merchant Wholesalers   (NAICS 424100 ) 800 800 0
Hardware & Plumbing Merchant Wholesalers   (NAICS 423700 ) 800 1,000 200
Furniture & Furnishings Merchant Whsle   (NAICS 423200 ) 800 1,000 200
Other Miscellaneous Manufacturing   (NAICS 339900 ) 700 700 0
Motor Vehicle/Part Merchant Wholesalers   (NAICS 423100 ) 700 900 200
Health and Personal Care Stores   (NAICS 446000 ) 700 900 200
Software Publishers   (NAICS 511200 ) 700 900 200
Couriers and Messengers   (NAICS 492000 ) 700 900 200
Home Health Care Services   (NAICS 621600 ) 700 900 200
Offices of Dentists   (NAICS 621200 ) 600 600 0
Industry (NAICS) (2) Employment in California (1)
2010 2020 Numeric
Change
Chemical Merchant Wholesalers   (NAICS 424600 ) 600 700 100
Other Personal Services   (NAICS 812900 ) 600 700 100
Building Equipment Contractors   (NAICS 238200 ) 600 700 100
Electrical Equipment and Appliances   (NAICS 335000 ) 600 700 100
Legal Services   (NAICS 541100 ) 600 600 0
Architectural and Engineering Services   (NAICS 541300 ) 600 700 100
Computers and Peripheral Equipment   (NAICS 334100 ) 500 600 100
Automotive Repair and Maintenance   (NAICS 811100 ) 500 600 100
Lumber and Supply Merchant Wholesalers   (NAICS 423300 ) 500 600 100
Investigation and Security Services   (NAICS 561600 ) 500 600 100
Industry (NAICS) (2) Employment in California (1)
2010 2020 Numeric
Change
Converted Paper Product Manufacturing   (NAICS 322200 ) 500 400 -100
Other Schools and Instruction   (NAICS 611600 ) 500 600 100
Colleges and Universities   (NAICS 611300 ) 400 500 100
Residential Building Construction   (NAICS 236100 ) 400 500 100
Furniture Stores   (NAICS 442100 ) 400 500 100
Home Furnishings Stores   (NAICS 442200 ) 400 500 100
Sporting Goods/Musical Instrument Stores   (NAICS 451100 ) 400 500 100
Civic and Social Organizations   (NAICS 813400 ) 400 400 0
Household and Institutional Furniture   (NAICS 337100 ) 400 300 -100
Aerospace Product & Parts Manufacturing   (NAICS 336400 ) 300 300 0
Industry (NAICS) (2) Employment in California (1)
2010 2020 Numeric
Change
Religious Organizations   (NAICS 813100 ) 300 400 100
Museums, Parks and Historical Sites   (NAICS 712000 ) 300 400 100
Scientific Research and Development Svc   (NAICS 541700 ) 300 400 100
Other Amusement & Recreation Industries   (NAICS 713900 ) 300 300 0
Specialized Design Services   (NAICS 541400 ) 300 400 100
Automotive Equipment Rental and Leasing   (NAICS 532100 ) 300 300 0
Consumer Goods Rental   (NAICS 532200 ) 300 300 0
Lessors of Real Estate   (NAICS 531100 ) 300 200 -100
Offices of Real Estate Agents & Brokers   (NAICS 531200 ) 300 300 0
Architectural and Structural Metals   (NAICS 332300 ) 300 400 100
Industry (NAICS) (2) Employment in California (1)
2010 2020 Numeric
Change
Auto Parts, Accessories, and Tire Stores   (NAICS 441300 ) 300 300 0
Agriculture, Forestry, Fishing & Hunting   (NAICS 110000 ) 300 300 0
Scheduled Air Transportation   (NAICS 481100 ) 300 300 0
Office Supply, Stationery & Gift Stores   (NAICS 453200 ) 300 300 0
Specialized Freight Trucking   (NAICS 484200 ) 300 400 100
Beverage & Tobacco Product Manufacturing   (NAICS 312000 ) 300 400 100
Nonmetallic Mineral Product Mfg   (NAICS 327000 ) 300 300 0
Pharmaceutical & Medicine Manufacturing   (NAICS 325400 ) 300 300 0
Radio and Television Broadcasting   (NAICS 515100 ) 300 400 100
Cleaning Compound and Toiletry Mfg   (NAICS 325600 ) 200 200 0
Industry (NAICS) (2) Employment in California (1)
2010 2020 Numeric
Change
Primary Metal Manufacturing   (NAICS 331000 ) 200 200 0
Other Ambulatory Health Care Services   (NAICS 621900 ) 200 300 100
Other Food Manufacturing   (NAICS 311900 ) 200 200 0
Other Wood Product Manufacturing   (NAICS 321900 ) 200 200 0
Support Activities for Water Transport   (NAICS 488300 ) 200 300 100
Support Activities, Road Transportation   (NAICS 488400 ) 200 200 0
Bakeries and Tortilla Manufacturing   (NAICS 311800 ) 200 200 0
Book, Periodical, and Music Stores   (NAICS 451200 ) 200 100 -100
Jewelry, Luggage & Leather Goods Stores   (NAICS 448300 ) 200 200 0
Specialty Food Stores   (NAICS 445200 ) 200 200 0
Industry (NAICS) (2) Employment in California (1)
2010 2020 Numeric
Change
Commercial and Industrial Machinery and Equipment Rental and Leasing   (NAICS 532400 ) 200 200 0
Machine Shops and Threaded Products   (NAICS 332700 ) 200 200 0
Other Fabricated Metal Product Mfg   (NAICS 332900 ) 200 200 0
Individual and Family Services   (NAICS 624100 ) 200 300 100
Communications Equipment Manufacturing   (NAICS 334200 ) 200 300 100
Other General Purpose Machinery Mfg   (NAICS 333900 ) 200 300 100
Performing Arts Companies   (NAICS 711100 ) 200 200 0
Special Food Services   (NAICS 722300 ) 200 300 100
Commercial & Service Industry Machinery   (NAICS 333300 ) 200 200 0
Social Advocacy Organizations   (NAICS 813300 ) 200 300 100
Industry (NAICS) (2) Employment in California (1)
2010 2020 Numeric
Change
Grantmaking and Giving Services   (NAICS 813200 ) 100 100 0
Building Finishing Contractors   (NAICS 238300 ) 100 100 0
Drycleaning and Laundry Services   (NAICS 812300 ) 100 100 0
Commercial Machinery Repair/Maintenance   (NAICS 811300 ) 100 100 0
Spectator Sports   (NAICS 711200 ) 100 100 0
Metalworking Machinery Manufacturing   (NAICS 333500 ) 100 100 0
Industrial Machinery Manufacturing   (NAICS 333200 ) 100 200 100
General Rental Centers   (NAICS 532300 ) 100 100 0
Other Hospitals   (NAICS 622300 ) 100 100 0
Fruit, Vegetable, & Specialty Foods Mfg   (NAICS 311400 ) 100 100 0
Industry (NAICS) (2) Employment in California (1)
2010 2020 Numeric
Change
Other Motor Vehicle Dealers   (NAICS 441200 ) 100 100 0
Nonresidential Building Construction   (NAICS 236200 ) 100 100 0
Used Merchandise Stores   (NAICS 453300 ) 100 100 0
Land Subdivision   (NAICS 237200 ) 100 100 0
Other Miscellaneous Store Retailers   (NAICS 453900 ) 100 100 0
Utility System Construction   (NAICS 237100 ) 100 200 100
Animal Slaughtering and Processing   (NAICS 311600 ) 100 100 0
Dairy Product Manufacturing   (NAICS 311500 ) 100 100 0
Textile Mills   (NAICS 313000 ) 100 100 0
Textile Product Mills   (NAICS 314000 ) 100 100 0
Industry (NAICS) (2) Employment in California (1)
2010 2020 Numeric
Change
Offices of Other Health Practitioners   (NAICS 621300 ) 100 200 100
Petroleum & Coal Products Manufacturing   (NAICS 324000 ) 100 100 0
Community Care Facility for the Elderly   (NAICS 623300 ) 0 100 100

Data Notes:

(1)  Source:  These data come from the Industry and Occupation Employment Projections program of the Employment Development Department.  All employment figures have been rounded to the nearest 100.  See the Occupational Projections - Introduction and Methods and the Industry Projections - Introduction and Methods for more information.  Some occupation/industry combinations may not be included to protect employer confidentiality or because the base survey resulted in a large standard error.

Although these Staffing Patterns are not provided below the state level, the Employment Projections by Industry and Occupation are available by county or groups of counties.

(2)  The NAICS - North American Industry Classification System is the nationally recognized system to categorize industries. See the NAICS Division Structure at the U.S. Department of Labor Web site for a complete list of industries and their definitions.

(3)  "SOC Code" - Search for a particular Standard Occupational Classification (SOC) code or occupation title at the Bureau of Labor Statistics Web site.

(4) The Training Levels were developed by the U.S. Bureau of Labor Statistics. They are meant to show the education and training needed for someone to perform that occupation. It also reflects the preferred training requirements of most employers. For a complete list of the training levels go to BLS Training Level Definitions

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