Training Program Summary

Customer Service Support/Call Center/Teleservice Operation (Green Training
program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior; principles of hardware and software systems operation; customer interaction skills; telephone and e-mailing skills; data entry; and database and Internet searching and retrieval.
 
Training Providers for Customer Service Support/Call Center/Teleservice Operation ( in
Provider Name
Program Name
Institute for Business Performance Customer Service Support/Call Center/Teleservice Operation ( 
Career Development Institute of Oakland Customer Service Support/Call Center/Teleservice Operation ( 
Fresno City College - Training Institute Customer Service Support/Call Center/Teleservice Operation ( 
Compton Adult School Customer Service Support/Call Center/Teleservice Operation ( 
Abram Friedman Occupational Center Customer Service Support/Call Center/Teleservice Operation ( 
Goodwill Industries of Southern California Customer Service Support/Call Center/Teleservice Operation ( 
Charles A Jones Skills & Business Education Center Customer Service Support/Call Center/Teleservice Operation ( 
Greater Sacramento Urban League Customer Service Support/Call Center/Teleservice Operation ( 
San Diego Urban League Customer Service Support/Call Center/Teleservice Operation ( 
Crossbow Communications Customer Service Support/Call Center/Teleservice Operation ( 
Institute of Computer Technology (ICT) - Sunnyvale Customer Service Support/Call Center/Teleservice Operation ( 
Santa Rosa Junior College Customer Service Support/Call Center/Teleservice Operation ( 
J Bass & Associates Customer Service Support/Call Center/Teleservice Operation ( 
American Business College Customer Service Support/Call Center/Teleservice Operation ( 
Sacramento County Regional Occupational Group Customer Service Support/Call Center/Teleservice Operation ( 
International Dialogue Education Associates Customer Service Support/Call Center/Teleservice Operation ( 
San Diego County ROP Sweetwater Union High School District Customer Service Support/Call Center/Teleservice Operation ( 
Certifications Pllus Learning Centre Customer Service Support/Call Center/Teleservice Operation ( 


Occupational Details for this Training Program are not available.