Training Program Summary

Customer Service Management
A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills.
 
Training Providers for Customer Service Management in
Provider Name
Program Name
Whittier Adult School Customer Service Management 
E Z Success Customer Service Management 
Technology Development Center Customer Service Management 
Elk Grove Adult and Community Education Customer Service Management 
California State University, Sacramento`s College of Continuing Education Customer Service Management 
Ascend Training Solutions, LLC Customer Service Management 


Occupational Details for this Training Program are not available.