Sample 1 - State of California

Training Program Information

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Customer Service Support/Call Center/Teleservice Operation (
program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior; principles of hardware and software systems operation; customer interaction skills; telephone and e-mailing skills; data entry; and database and Internet searching and retrieval.
 

Offered By: Certifications Pllus Learning Centre

Address:
1901 Solar Drive #100
Oxnard, CA 93036

Internet Link: http://www.certificationsplus.com
CONTACT:
Jolene McLucas
Phone: 805-988-4544

Program Details

Program Title: Customer Service Support/Call Center/Teleservice Operation (
 
Program Description: A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior; principles of hardware and software systems operation; customer interaction skills; telephone and e-mailing skills; data entry; and database and Internet searching and retrieval.
 
Degree Offered: Certificates < 2yrs.
 
 
 



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