Training Program Information

Customer Service Support/Call Center/Teleservice Operation (

program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior; principles of hardware and software systems operation; customer interaction skills; telephone and e-mailing skills; data entry; and database and Internet searching and retrieval.

Offered By: Institute of Computer Technology (ICT) - Sunnyvale

Address:
589 West Fremont Avenue
Sunnyvale, CA 94087

Internet Link: http://www.ict.org

CONTACT:
Barbara Higgins
Phone: 408-736-4291

Program Details

Program Title:	Customer Service Support/Call Center/Teleservice Operation (

Program Description:	A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior; principles of hardware and software systems operation; customer interaction skills; telephone and e-mailing skills; data entry; and database and Internet searching and retrieval.

Degree Offered:	Certificates < 2yrs.