Training Program Information

Customer Service Support/Call Center/Teleservice Operation (
program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior; principles of hardware and software systems operation; customer interaction skills; telephone and e-mailing skills; data entry; and database and Internet searching and retrieval.
 

Offered By: Institute for Business Performance

Address:
600 S. Bascom Avenue, Ste. A
San Jose, CA 95128

Internet Link: http://www.ibptraining.com
CONTACT:
Bill Dahl
Phone: 408-283-3600

Program Details

Program Title: Customer Service Support/Call Center/Teleservice Operation (
 
Program Description: A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior; principles of hardware and software systems operation; customer interaction skills; telephone and e-mailing skills; data entry; and database and Internet searching and retrieval.
 
Degree Offered: Certificates < 2yrs.
 
 
 



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