Training Program Information

Customer Service Management

A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills.

Offered By: California State University, Sacramento`s College of Continuing Education

Address:
3000 State University Drive East
Napa HallSacramento, CA 95819

Internet Link: http://www.cce.csus.edu

CONTACT:
Amy Ruddell, Program Manager
Phone: 916-278-4822

Program Details

Program Title:	Customer Service Management

Program Description:	A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills.

Degree Offered:	Certificates < 2yrs.