Training Program Information

Customer Service Management

A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills.

Offered By: Technology Development Center

Address:
5200 Valentine Road
Ventura, CA 93003

Internet Link: http://www.tdctraining.com

CONTACT:
Carolyn Vang-Walker
Phone: 805-676-7310

Program Details

Program Title:	Customer Service Management

Program Description:	A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills.

Degree Offered:	Certificates < 2yrs.