Training Program Information

Customer Service Support/Call Center/Teleservice Operation (

program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior; principles of hardware and software systems operation; customer interaction skills; telephone and e-mailing skills; data entry; and database and Internet searching and retrieval.

Offered By: Charles A Jones Skills & Business Education Center

Address:
5451 Lemon Hill Drive
Sacramento, CA 95824

Internet Link: http://www.caj.edu

CONTACT:
Brant Choate
Phone: 916-433-2600

Program Details

Program Title:	Customer Service Support/Call Center/Teleservice Operation (

Program Description:	A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior; principles of hardware and software systems operation; customer interaction skills; telephone and e-mailing skills; data entry; and database and Internet searching and retrieval.

Degree Offered:	Certificates < 2yrs.