Training Program Information

Customer Service Management

A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills.

Offered By: Whittier Adult School

Address:
9401 South Painter Avenue
Whittier, CA 90605

Internet Link: http://www.whittieradultschool.k12.ca.us

CONTACT:
Leonard Rivera
Phone: 562-698-8121

Program Details

Program Title:	Customer Service Management

Program Description:	A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills.

Degree Offered:	Certificates < 2yrs.