Training Program Information

Customer Service Support/Call Center/Teleservice Operation (

program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior; principles of hardware and software systems operation; customer interaction skills; telephone and e-mailing skills; data entry; and database and Internet searching and retrieval.

Offered By: Career Development Institute of Oakland

Address:
2164 East 14th Street
San Leandro, CA 94577

Internet Link: http://www.careerdev.org/co_forum.html

CONTACT:
Sarah Mohaghegh
Phone: 510-357-4093

Program Details

Program Title:	Customer Service Support/Call Center/Teleservice Operation (

Program Description:	A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior; principles of hardware and software systems operation; customer interaction skills; telephone and e-mailing skills; data entry; and database and Internet searching and retrieval.

Degree Offered:	Certificates < 2yrs.