Sample 1 - State of California

Occupation Profile


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Insurance Claims and Policy Processing Clerks
(SOC Code : 43-9041)
in California

Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives. Exclude "Claims Adjusters, Examiners, and Investigators" (13-1031).

Employers usually expect an employee in this occupation to be able to do the job after Moderate-term on-the-job training (1-12 months) .

Occupational Wages[Top]
AreaYearPeriodHourly MeanHourly by Percentile
25thMedian75th
California 20141st Qtr$19.75$15.56$19.01$22.74

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Occupational Projections of Employment (also called "Outlook" or "Demand")[Top]
 AreaEstimated Year-Projected YearEmploymentEmployment ChangeAnnual Avg Openings
EstimatedProjectedNumberPercent
California 2010 - 202027,10030,6003,50012.91,150

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Job Openings from JobCentral National Labor Exchange[Top]
 
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Within  miles of Zip Code.


Possible Licenses Required and Issuing Authority[Top]
License Title
License Authority
AdministratorDepartment of Insurance
Producer Licensing Bureau
www.insurance.ca.gov
Life-Limited to the Payment of Funeral and Burial ExpensesDepartment of Insurance
Producer Licensing Bureau
www.insurance.ca.gov

About Licenses
 

Industries Employing This Occupation (click on Industry Title to View Employers List)[Top]
Industry Title
Number of Employers in State of California
Percent of Total
Employment for Occupation in State of California
Insurance Agencies, Brokerages & Support30,11056.8%
Insurance Carriers 5,47035.4%
Management of Companies and Enterprises 9621.2%
Offices of Physicians 63,2181.1%

About Staffing Patterns
 

Training Programs (click on title for more information)[Top]
Program Title
General Office Occupations and Clerical Services

About Training & Apprenticeships
 

About This Occupation (from O*NET - The Occupation Information Network)[Top]
Top Tasks (Specific duties and responsibilities of this job.)
Review insurance policy to determine coverage.
Prepare insurance claim forms or related documents and review them for completeness.
Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
Post or attach information to claim file.
Pay small claims.
Transmit claims for payment or further investigation.
Contact insured or other involved persons to obtain missing information.
Calculate amount of claim.
Apply insurance rating systems.

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Top Skills used in this Job
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Speaking - Talking to others to convey information effectively.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Social Perceptiveness - Being aware of others` reactions and understanding why they react as they do.
Speaking - Talking to others to convey information effectively.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

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Top Abilities (Attributes of the person that influence performance in this job.)
Written Comprehension - The ability to read and understand information and ideas presented in writing.
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition - The ability to identify and understand the speech of another person.

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Top Work Values (Aspects of this job that create satisfaction.)
Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment.
Support - Occupations that satisfy this work value offer supportive management that stands behind employees.

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Top Interests (The types of activities someone in this job would like.)
Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

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