Occupation Profile

Dispatchers, Except Police, Fire, and Ambulance

(SOC Code : 43-5032)

in California

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Employers usually expect an employee in this occupation to be able to do the job after Moderate-term on-the-job training (1-12 months) .

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Occupational Wages

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Area	Year	Period	Hourly Mean	Hourly by Percentile
				25th	Median	75th
California	2012	1st Qtr	$19.46	$13.71	$18.03	$23.41

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Occupational Projections of Employment (also called "Outlook" or "Demand")

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Area	Estimated Year-Projected Year	Employment		Employment Change		Annual Avg Openings
		Estimated	Projected	Number	Percent
California	2010 - 2020	20,000	24,000	4,000	20.0	780

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Job Openings from JobCentral National Labor Exchange

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Within miles of Zip Code.

Industries Employing This Occupation (click on Industry Title to View Employers List)

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Industry Title

Number of Employers in State of California

Percent of Total
Employment for Occupation in State of California

General Freight Trucking

4,469

8.8%

Building Equipment Contractors

29,622

8.6%

Support Activities, Road Transportation

2,924

7.4%

Specialized Freight Trucking

7,120

5.8%

Investigation and Security Services

9,000

2.9%

Automobile Dealers

8,134

2.1%

Nonmetallic Mineral Product Mfg

1,479

1.7%

Other Specialty Trade Contractors

14,281

1.7%

Wired Telecommunications Carriers

802

1.7%

Natural Gas Distribution

217

1.3%

Freight Transportation Arrangement

2,301

1.3%

Building Finishing Contractors

18,636

1.2%

Waste Management and Remediation Service

3,463

1.1%

Building Material and Supplies Dealers

16,446

1.0%

Grocery Product Merchant Wholesalers

5,559

1.0%

Employment Services

6,297

1.0%

Office Administrative Services

2,198

1.0%

Support Activities for Water Transport

351

1.0%

Warehousing and Storage

1,606

1.0%

About Staffing Patterns

Training Programs (click on title for more information)

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Program Title

Traffic, Customs, and Transportation Clerk/Technician.

About Training & Apprenticeships

About This Occupation (from O*NET - The Occupation Information Network)

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Top Tasks (Specific duties and responsibilities of this job.)

Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.

Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.

Monitor personnel or equipment locations and utilization to coordinate service and schedules.

Receive or prepare work orders.

Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.

Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.

Prepare daily work and run schedules.

Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.

Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.

Arrange for necessary repairs to restore service and schedules.

More Tasks for Dispatchers, Except Police, Fire, and Ambulance

Top Skills used in this Job

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking - Talking to others to convey information effectively.

Coordination - Adjusting actions in relation to others` actions.

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Time Management - Managing one`s own time and the time of others.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Service Orientation - Actively looking for ways to help people.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Negotiation - Bringing others together and trying to reconcile differences.

Social Perceptiveness - Being aware of others` reactions and understanding why they react as they do.

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Top Abilities (Attributes of the person that influence performance in this job.)

Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

Speech Recognition - The ability to identify and understand the speech of another person.

Speech Clarity - The ability to speak clearly so others can understand you.

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Top Work Values (Aspects of this job that create satisfaction.)

Support - Occupations that satisfy this work value offer supportive management that stands behind employees.

Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions.

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Top Interests (The types of activities someone in this job would like.)

Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

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