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Employment Development Department
Employment Development Department
Occupation Profile
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Order Clerks
(SOC Code : 43-4151)
in California

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints. Exclude "Dispatchers, Except Police, Fire, and Ambulance" (43-5032) who both dispatch and take orders for services.

Employers usually expect an employee in this occupation to be able to do the job after Short-term on-the-job training .

Occupational Wages[Top]
AreaYearPeriodHourly MeanHourly by Percentile
California 20171st Qtr$17.90$13.30$16.79$21.41

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Occupational Projections of Employment (also called "Outlook" or "Demand")[Top]
 AreaEstimated Year-Projected YearEmploymentEmployment ChangeAnnual Avg Openings
California 2014 - 202432,20035,1002,9009.01,170

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Job Openings from JobCentral National Labor Exchange[Top]
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Within  miles of Zip Code.

Industries Employing This Occupation (click on Industry Title to View Employers List)[Top]
Industry Title
Number of Employers in State of California
Percent of Total
Employment for Occupation in State of California
Electronic Shopping & Mail-Order Houses 1,95515.1%
Electronic Markets and Agents/Brokers 2,0058.7%
Grocery Product Merchant Wholesalers 4,4595.3%
Machinery & Supply Merchant Wholesalers 7,9564.4%
Electric Goods Merchant Wholesalers 6,8293.4%
Apparel/Piece Goods Merchant Wholesalers2,2403.2%
Commercial Goods Merchant Wholesalers 5,3022.8%
Motor Vehicle/Part Merchant Wholesalers 3,2432.3%
Cable and Other Subscription Programming7942.2%
Furniture & Furnishings Merchant Whsle 1,3682.0%
Hardware & Plumbing Merchant Wholesalers2,9581.9%
Building Material and Supplies Dealers 15,0721.8%
Misc Nondurable Goods Merchant Whsle 3,0911.8%
Lumber and Supply Merchant Wholesalers 2,4991.6%
Printing and Related Support Activities 5,7791.2%
Newspaper, Book, & Directory Publishers 4,2841.0%
Management of Companies and Enterprises 9981.0%
Paper/Paper Product Merchant Wholesalers1,3101.0%
Software Publishers 5,2481.0%

About Staffing Patterns

Data for Training Programs not available.

About Training & Apprenticeships

About This Occupation (from O*NET - The Occupation Information Network)[Top]
Top Tasks (Specific duties and responsibilities of this job.)
Obtain customers` names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
Prepare invoices, shipping documents, and contracts.
Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
Receive and respond to customer complaints.
Verify customer and order information for correctness, checking it against previously obtained information as necessary.
Direct specified departments or units to prepare and ship orders to designated locations.
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
Check inventory records to determine availability of requested merchandise.
Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
File copies of orders received, or post orders on records.

More Tasks for Order Clerks

Top Skills used in this Job
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking - Talking to others to convey information effectively.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Service Orientation - Actively looking for ways to help people.
Social Perceptiveness - Being aware of others` reactions and understanding why they react as they do.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Coordination - Adjusting actions in relation to others` actions.
Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Persuasion - Persuading others to change their minds or behavior.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.

More Skills for Order Clerks

Top Abilities (Attributes of the person that influence performance in this job.)
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Written Comprehension - The ability to read and understand information and ideas presented in writing.
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
Near Vision - The ability to see details at close range (within a few feet of the observer).
Speech Clarity - The ability to speak clearly so others can understand you.
Speech Recognition - The ability to identify and understand the speech of another person.

More Abilities for Order Clerks

Top Work Values (Aspects of this job that create satisfaction.)
Support - Occupations that satisfy this work value offer supportive management that stands behind employees.
Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions.

More Work Values for Order Clerks

Top Interests (The types of activities someone in this job would like.)
Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

More Interests for Order Clerks

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