Sample 1 - State of California

Occupation Profile


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Office and Administrative Support Supervisors
(SOC Code : 43-1011)
in California

Directly supervise and coordinate the activities of clerical and administrative support workers.

Employers are usually looking for candidates with Work experience in a related occupation .

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Occupational Wages[Top]
AreaYearPeriodHourly MeanHourly by Percentile
25thMedian75th
California 20131st Qtr$28.07$20.83$26.70$34.30

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Occupational Projections of Employment (also called "Outlook" or "Demand")[Top]
 AreaEstimated Year-Projected YearEmploymentEmployment ChangeAnnual Avg Openings
EstimatedProjectedNumberPercent
California 2010 - 2020179,000205,40026,40014.77,430

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Job Openings from JobCentral National Labor Exchange[Top]
 
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Within  miles of Zip Code.


Possible Licenses Required and Issuing Authority[Top]
License Title
License Authority
Repossession Agency Qualified ManagerDepartment of Consumer Affairs
Bureau of Security and Investigative Services
www.bsis.ca.gov

About Licenses
 

Industries Employing This Occupation (click on Industry Title to View Employers List)[Top]
Industry Title
Number of Employers in State of California
Percent of Total
Employment for Occupation in State of California
Depository Credit Intermediation 9,8588.4%
Offices of Physicians 63,2184.9%
Department Stores 3,7243.2%
Management of Companies and Enterprises 9622.6%
Offices of Dentists 27,0652.3%
General Medical and Surgical Hospitals 1,6751.8%
Accounting and Bookkeeping Services 25,0041.8%
Insurance Carriers 5,4701.8%
Elementary and Secondary Schools 17,3871.7%
Colleges and Universities 2,3171.6%
Accommodation 11,6111.6%
Legal Services 58,4711.6%
Insurance Agencies, Brokerages & Support30,1101.4%
Nondepository Credit Intermediation 14,3921.3%
Grocery Stores 16,1111.2%
Business Support Services 7,5711.2%
Office Administrative Services 2,1641.1%
Management & Technical Consulting Svc 30,0541.1%
Electronic Markets and Agents/Brokers 2,6461.1%
Building Equipment Contractors 31,4581.1%
Architectural and Engineering Services 22,8761.0%
Employment Services 6,7261.0%

About Staffing Patterns
 

Training Programs (click on title for more information)[Top]
Program Title
Agricultural Business Technology
Customer Service Management
E-Commerce/Electronic Commerce
Medical Office Management/Administration
Medical/Health Management & Clinical Assistant/Specialist

About Training & Apprenticeships
 

About This Occupation (from O*NET - The Occupation Information Network)[Top]
Top Tasks (Specific duties and responsibilities of this job.)
Resolve customer complaints or answer customers` questions regarding policies and procedures.
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Train or instruct employees in job duties or company policies or arrange for training to be provided.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Evaluate employees` job performance and conformance to regulations and recommend appropriate personnel action.
Recruit, interview, and select employees.
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
Interpret and communicate work procedures and company policies to staff.

More Tasks for First-Line Supervisors/Managers of Office and Administrative Support Workers


Top Skills used in this Job
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking - Talking to others to convey information effectively.
Coordination - Adjusting actions in relation to others` actions.
Social Perceptiveness - Being aware of others` reactions and understanding why they react as they do.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Negotiation - Bringing others together and trying to reconcile differences.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

More Skills for First-Line Supervisors/Managers of Office and Administrative Support Workers


Top Abilities (Attributes of the person that influence performance in this job.)
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition - The ability to identify and understand the speech of another person.
Speech Clarity - The ability to speak clearly so others can understand you.
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

More Abilities for First-Line Supervisors/Managers of Office and Administrative Support Workers


Top Work Values (Aspects of this job that create satisfaction.)
Support - Occupations that satisfy this work value offer supportive management that stands behind employees.
Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions.

More Work Values for First-Line Supervisors/Managers of Office and Administrative Support Workers


Top Interests (The types of activities someone in this job would like.)
Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

More Interests for First-Line Supervisors/Managers of Office and Administrative Support Workers


Alternate Titles
Office Administrators; Office Coordinators; and Office Managers.
 
Related Links
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