Skip to Main Content
Employment Development Department
Employment Development Department
Occupation Profile
  Printer Friendly Version

Office and Administrative Support Supervisors
(SOC Code : 43-1011)
in California

Directly supervise and coordinate the activities of clerical and administrative support workers.

Employers are usually looking for candidates with Work experience in a related occupation .

Occupational Wages[Top]
AreaYearPeriodHourly MeanHourly by Percentile
California 20171st Qtr$29.99$22.13$28.20$35.80

View Wages for All Areas  About Wages

Occupational Projections of Employment (also called "Outlook" or "Demand")[Top]
 AreaEstimated Year-Projected YearEmploymentEmployment ChangeAnnual Avg Openings
California 2014 - 2024174,300198,30024,00013.85,030

View Projections for All Areas  About Projections

Job Openings from JobCentral National Labor Exchange[Top]
Enter a Zip Code     Find a Zip code in California

Within  miles of Zip Code.

Possible Licenses Required and Issuing Authority[Top]
License Title
License Authority
Repossession Agency Qualified ManagerDepartment of Consumer Affairs
Bureau of Security and Investigative Services

About Licenses

Industries Employing This Occupation (click on Industry Title to View Employers List)[Top]
Industry Title
Number of Employers in State of California
Percent of Total
Employment for Occupation in State of California
Depository Credit Intermediation 9,3917.3%
Offices of Physicians 43,5634.9%
Colleges and Universities 2,7083.5%
Management of Companies and Enterprises 9982.9%
Grocery Stores 14,8722.8%
Legal Services 45,9462.3%
Office Administrative Services 1,7142.2%
Offices of Dentists 25,6372.2%
Elementary and Secondary Schools 18,0072.1%
Accounting and Bookkeeping Services 21,4731.8%
General Medical and Surgical Hospitals 1,2721.7%
Insurance Carriers 4,0251.6%
Business Support Services 5,6811.6%
Management & Technical Consulting Svc 25,4941.5%
Insurance Agencies, Brokerages & Support29,2141.4%
Nondepository Credit Intermediation 10,9261.4%
Accommodation 10,9231.3%
Activities Rel to Credit Intermediation 1,7871.3%
Electronic Markets and Agents/Brokers 2,0051.0%

About Staffing Patterns

Training Programs (click on title for more information)[Top]
Program Title
Agricultural Business Technology
Customer Service Management
E-Commerce/Electronic Commerce
Medical Office Management/Administration
Medical/Health Management & Clinical Assistant/Specialist

About Training & Apprenticeships

About This Occupation (from O*NET - The Occupation Information Network)[Top]
Top Tasks (Specific duties and responsibilities of this job.)
Resolve customer complaints or answer customers` questions regarding policies and procedures.
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Train or instruct employees in job duties or company policies or arrange for training to be provided.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Evaluate employees` job performance and conformance to regulations and recommend appropriate personnel action.
Recruit, interview, and select employees.
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
Interpret and communicate work procedures and company policies to staff.

More Tasks for First-Line Supervisors of Office and Administrative Support Workers

Top Skills used in this Job
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking - Talking to others to convey information effectively.
Coordination - Adjusting actions in relation to others` actions.
Social Perceptiveness - Being aware of others` reactions and understanding why they react as they do.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Negotiation - Bringing others together and trying to reconcile differences.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

More Skills for First-Line Supervisors of Office and Administrative Support Workers

Top Abilities (Attributes of the person that influence performance in this job.)
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Written Comprehension - The ability to read and understand information and ideas presented in writing.
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
Written Expression - The ability to communicate information and ideas in writing so others will understand.
Speech Recognition - The ability to identify and understand the speech of another person.
Speech Clarity - The ability to speak clearly so others can understand you.

More Abilities for First-Line Supervisors of Office and Administrative Support Workers

Top Work Values (Aspects of this job that create satisfaction.)
Support - Occupations that satisfy this work value offer supportive management that stands behind employees.
Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions.

More Work Values for First-Line Supervisors of Office and Administrative Support Workers

Top Interests (The types of activities someone in this job would like.)
Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

More Interests for First-Line Supervisors of Office and Administrative Support Workers

Alternate Titles
Office Administrators; Office Coordinators; and Office Managers
Related Links
LMI for Job Seekers
Local Area Profile
Compare Occupations
O*Net - The Occupation Information Network