Sample 1 - State of California

Occupation Profile


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Telemarketers
(SOC Code : 41-9041)
in California

Solicit orders for goods or services over the telephone.

Employers usually expect an employee in this occupation to be able to do the job after Short-term on-the-job training .

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Occupational Wages[Top]
AreaYearPeriodHourly MeanHourly by Percentile
25thMedian75th
California 20141st Qtr$13.35$9.55$11.76$15.39

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Occupational Projections of Employment (also called "Outlook" or "Demand")[Top]
 AreaEstimated Year-Projected YearEmploymentEmployment ChangeAnnual Avg Openings
EstimatedProjectedNumberPercent
California 2010 - 202020,50022,9002,40011.7680

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Job Openings from JobCentral National Labor Exchange[Top]
 
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Industries Employing This Occupation (click on Industry Title to View Employers List)[Top]
Industry Title
Number of Employers in State of California
Percent of Total
Employment for Occupation in State of California
Business Support Services 7,57135.4%
Residential Building Construction 25,0336.2%
Advertising and Related Services 11,6954.5%
Electronic Markets and Agents/Brokers 2,6464.0%
Management of Companies and Enterprises 9623.7%
Commercial Goods Merchant Wholesalers 6,7832.3%
Misc Nondurable Goods Merchant Whsle 3,8471.7%
Activities Rel to Credit Intermediation 2,3201.1%
Newspaper, Book, & Directory Publishers 5,2791.0%
Other Professional & Technical Services 24,3041.0%

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Data for Training Programs not available.

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About This Occupation (from O*NET - The Occupation Information Network)[Top]
Top Tasks (Specific duties and responsibilities of this job.)
Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
Explain products or services and prices, and answer questions from customers.
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Record names, addresses, purchases, and reactions of prospects contacted.
Adjust sales scripts to better target the needs and interests of specific individuals.
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
Answer telephone calls from potential customers who have been solicited through advertisements.
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
Maintain records of contacts, accounts, and orders.

More Tasks for Telemarketers


Top Skills used in this Job
Speaking - Talking to others to convey information effectively.
Persuasion - Persuading others to change their minds or behavior.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation - Actively looking for ways to help people.
Social Perceptiveness - Being aware of others` reactions and understanding why they react as they do.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Negotiation - Bringing others together and trying to reconcile differences.
Coordination - Adjusting actions in relation to others` actions.
Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

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Top Abilities (Attributes of the person that influence performance in this job.)
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Clarity - The ability to speak clearly so others can understand you.

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Top Work Values (Aspects of this job that create satisfaction.)
Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment.
Support - Occupations that satisfy this work value offer supportive management that stands behind employees.

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Top Interests (The types of activities someone in this job would like.)
Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

More Interests for Telemarketers

 
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