Occupation Profile

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Counter and Rental Clerks

(SOC Code : 41-2021)

in California

Receive orders for repairs, rentals, and services. May describe available options, compute cost, and accept payment.

Employers usually expect an employee in this occupation to be able to do the job after Short-term on-the-job training .

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Occupational Wages

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Area	Year	Period	Hourly Mean	Hourly by Percentile
				25th	Median	75th
California	2012	1st Qtr	$14.21	$9.54	$11.81	$16.50

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Occupational Projections of Employment (also called "Outlook" or "Demand")

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Area	Estimated Year-Projected Year	Employment		Employment Change		Annual Avg Openings
		Estimated	Projected	Number	Percent
California	2010 - 2020	77,900	86,400	8,500	10.9	2,620

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Job Openings from JobCentral National Labor Exchange

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Enter a Zip Code Find a Zip code in California

Within miles of Zip Code.

Possible Licenses Required and Issuing Authority

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License Title

License Authority

Rental Car Agent

Department of Insurance
Producer Licensing Bureau
www.insurance.ca.gov

About Licenses

Industries Employing This Occupation (click on Industry Title to View Employers List)

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Industry Title

Number of Employers in State of California

Percent of Total
Employment for Occupation in State of California

Lessors of Real Estate

26,756

19.0%

Activities Related to Real Estate

7,464

14.0%

Drycleaning and Laundry Services

8,395

9.6%

Consumer Goods Rental

3,440

9.5%

Automotive Equipment Rental and Leasing

5,157

9.2%

Automobile Dealers

8,134

5.2%

Business Support Services

7,410

5.1%

Automotive Repair and Maintenance

37,725

3.3%

Personal Care Services

52,245

2.7%

Auto Parts, Accessories, and Tire Stores

9,715

2.6%

Machinery & Equipment Rental & Leasing

1,086

2.4%

General Rental Centers

1,171

1.3%

Other Professional & Technical Services

22,725

1.1%

Other Amusement & Recreation Industries

11,489

1.0%

About Staffing Patterns

Data for Training Programs not available.

About Training & Apprenticeships

About This Occupation (from O*NET - The Occupation Information Network)

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Top Tasks (Specific duties and responsibilities of this job.)

Greet customers and discuss the type, quality and quantity of merchandise sought for rental.

Compute charges for merchandise or services and receive payments.

Answer telephones to provide information and receive orders.

Provide information about rental items, such as availability, operation or description.

Rent items, arrange for provision of services to customers and accept returns.

Inspect and adjust rental items to meet needs of customer.

Explain rental fees, policies and procedures.

Prepare rental forms, obtaining customer signature and other information, such as required licenses.

Keep records of transactions, and of the number of customers entering an establishment.

Reserve items for requested times and keep records of items rented.

More Tasks for Counter and Rental Clerks

Top Skills used in this Job

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Service Orientation - Actively looking for ways to help people.

Speaking - Talking to others to convey information effectively.

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Social Perceptiveness - Being aware of others` reactions and understanding why they react as they do.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Coordination - Adjusting actions in relation to others` actions.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Negotiation - Bringing others together and trying to reconcile differences.

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Top Abilities (Attributes of the person that influence performance in this job.)

Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

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Top Work Values (Aspects of this job that create satisfaction.)

Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment.

Support - Occupations that satisfy this work value offer supportive management that stands behind employees.

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Top Interests (The types of activities someone in this job would like.)

Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

More Interests for Counter and Rental Clerks