Occupation Profile

Industries Employing

Telephone Operators

(SOC Code : 43-2021)

in Ventura County

Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.

Employers usually expect an employee in this occupation to be able to do the job after Short-term on-the-job training .

Ventura County is the same as Oxnard-Thousand Oaks-Ventura MSA.

Occupational Wages

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Area	Year	Period	Hourly Mean	Hourly by Percentile
				25th	Median	75th
California	2023	1st Qtr	$26.48	$22.48	$26.61	$31.22

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Occupational Projections of Employment (also called "Outlook" or "Demand")

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Projections for this occupation in Ventura County are not available.

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Job Openings from JobCentral National Labor Exchange

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Enter a Zip Code Find a Zip code in Ventura County

Within miles of Zip Code.

Industries Employing This Occupation (click on Industry Title to View Employers List)

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Industry Title

Number of Employers in Ventura County

Percent of Total
Employment for Occupation in State of California

Accommodation

161

2.7%

General Medical and Surgical Hos

2.0%

About Staffing Patterns

Data for Training Programs not available.

About Training & Apprenticeships

About This Occupation (from O*NET - The Occupation Information Network)

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Top Tasks (Specific duties and responsibilities of this job.)

Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.

Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.

Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.

Observe signal lights on switchboards, and dial or press buttons to make connections.

Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.

Provide assistance for customers with special billing requests.

Calculate and quote charges for services such as long-distance connections.

Monitor automated systems for placing collect calls and intervene for a callers needing assistance.

Perform clerical duties such as typing, proofreading, and sorting mail.

Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary.

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Top Skills used in this Job

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking - Talking to others to convey information effectively.

Service Orientation - Actively looking for ways to help people.

Social Perceptiveness - Being aware of others` reactions and understanding why they react as they do.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Coordination - Adjusting actions in relation to others` actions.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Time Management - Managing one`s own time and the time of others.

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Top Abilities (Attributes of the person that influence performance in this job.)

Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

Speech Clarity - The ability to speak clearly so others can understand you.

Speech Recognition - The ability to identify and understand the speech of another person.

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Top Work Values (Aspects of this job that create satisfaction.)

Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment.

Support - Occupations that satisfy this work value offer supportive management that stands behind employees.

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Top Interests (The types of activities someone in this job would like.)

Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

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