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Employment Development Department
Employment Development Department
Occupation Profile
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Concierges
(SOC Code : 39-6012)
in Sonoma County

Assist patrons at hotel, apartment or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.

Employers usually expect an employee in this occupation to be able to do the job after Moderate-term on-the-job training (1-12 months) .

Sonoma County is the same as Santa Rosa MSA.
Occupational Wages[Top]
AreaYearPeriodHourly MeanHourly by Percentile
25thMedian75th
Santa Rosa MSA20161st Qtr$14.26$9.67$15.45$17.34

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Occupational Projections of Employment (also called "Outlook" or "Demand")[Top]
 AreaEstimated Year-Projected YearEmploymentEmployment ChangeAnnual Avg Openings
EstimatedProjectedNumberPercent
Sonoma County 2012 - 202250702040.03

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Job Openings from JobCentral National Labor Exchange[Top]
 
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Within  miles of Zip Code.


Industries Employing This Occupation (click on Industry Title to View Employers List)[Top]
Industry Title
Number of Employers in Sonoma County
Percent of Total
Employment for Occupation in State of California
Accommodation 25468.9%
Activities Related to Real Estate 1417.5%
Community Care Facility for the Elderly 1336.6%
General Medical and Surgical Hospitals 252.1%

About Staffing Patterns
 

Data for Training Programs not available.

About Training & Apprenticeships
 

About This Occupation (from O*NET - The Occupation Information Network)[Top]
Top Tasks (Specific duties and responsibilities of this job.)
Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
Make travel arrangements for sightseeing or other tours.
Receive, store, or deliver luggage or mail.
Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
Pick up and deliver items or run errands for guests.
Provide directions to guests.
Arrange for interpreters or translators when patrons require such services.
Provide business services for guests, such as sending or receiving faxes or shipping packages.
Plan special events, parties, or meetings, which may include booking musicians or celebrities.

More Tasks for Concierges


Top Skills used in this Job
Service Orientation - Actively looking for ways to help people.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Social Perceptiveness - Being aware of others` reactions and understanding why they react as they do.
Speaking - Talking to others to convey information effectively.
Coordination - Adjusting actions in relation to others` actions.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

More Skills for Concierges


Top Abilities (Attributes of the person that influence performance in this job.)
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition - The ability to identify and understand the speech of another person.
Speech Clarity - The ability to speak clearly so others can understand you.
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

More Abilities for Concierges


Top Work Values (Aspects of this job that create satisfaction.)
Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment.
Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions.

More Work Values for Concierges


Top Interests (The types of activities someone in this job would like.)
Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

More Interests for Concierges

 
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