Occupation Profile

Industries Employing

(SOC Code : 15-1152)

Employers are usually looking for candidates with a Associate degree .

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About This Occupation (from O*NET - The Occupation Information Network)

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Top Tasks (Specific duties and responsibilities of this job.)

Back up network data.

Configure security settings or access permissions for groups or individuals.

Analyze and report computer network security breaches or attempted breaches.

Identify the causes of networking problems, using diagnostic testing software and equipment.

Document network support activities.

Configure wide area network (WAN) or local area network (LAN) routers or related equipment.

Install network software, including security or firewall software.

Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.

Troubleshoot network or connectivity problems for users or user groups.

Provide telephone support related to networking or connectivity issues.

More Tasks for Computer Network Support Specialists

Top Skills used in this Job

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Speaking - Talking to others to convey information effectively.

Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Troubleshooting - Determining causes of operating errors and deciding what to do about it.

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Top Abilities (Attributes of the person that influence performance in this job.)

Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

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Top Work Values (Aspects of this job that create satisfaction.)

Achievement - Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment.

Support - Occupations that satisfy this work value offer supportive management that stands behind employees.

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Top Interests (The types of activities someone in this job would like.)

Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

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