California Occupational Guides

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Summary Guide for

Receptionists and Information Clerks in California

May also be called: Administrative Assistants; Office Managers; Secretaries; Community Liaisons; Member Service Representatives; Office Assistants; File Clerks; Front Desk Receptionists; Greeters; Appointment Clerks; Front Desk Clerks; Referral and Information Aides; Schedulers; and Credit Reporting Clerks.

What Would I Do?

Receptionists and Information Clerks help enhance the public impression of a business by providing efficient, courteous, and personalized customer service. They give information by telephone or personal contact and direct the flow of clients or visitors to their destinations.

Receptionists and Information Clerks generally work in offices that are clean, well-furnished, well-lit, and air-conditioned. The job can be very motivating for those who enjoy greeting customers, but can also be stressful when dealing with difficult customers.

Will This Job Fit Me?

The job of Receptionist and Information Clerk will appeal to those who enjoy working with people and performing duties that are organized, clearly defined, and require accuracy and attention to detail.

What Wages and Benefits Can I Expect?

Salaries for Receptionists and Information Clerks depend on experience, length of service, clerical skills, and degree of responsibility. Wages vary from one geographical area to another and from industry to industry. Employees who work in larger firms in metropolitan areas tend to earn the highest wages.

The median wage in 2016 for Receptionists and Information Clerks in California is $30,209 annually, or $14.52 hourly. The median is the point at which half of the workers earn more and half earn less.

Change to Hourly Wages
Annual Wages for 2016Low
(25th percentile)
Median
(50th percentile)
High
(75th percentile)
California$24,601$30,209$37,762
Source: EDD/LMID Occupational Employment Statistics Survey, 2016 Wages do not reflect self-employment.
View Wages for All Areas

Most employers offer paid sick leave, vacation, retirement plans, and medical and dental benefits. Some provide life insurance and vision care plans.

What is the Job Outlook?

Employment of Receptionists and Information Clerks will increase due to the rapid growth in service-providing industries, such as physicians’ offices, law firms, and temporary help agencies. In addition, turnover in this large occupation will create numerous openings as Receptionists and Information Clerks transfer to other occupations or leave the labor force altogether.

How Do I Qualify?

The job of Receptionist and Information Clerk usually requires a high school diploma and may require some vocational training or job-related course work. Applicants should be able to type 40 or more words per minute accurately; operate computers, calculators, copy and fax machines; and answer telephones.

Finding a Job

Direct application to employers remains one of the most effective job search methods. Persons interested in government employment should apply at federal, State, city, and county personnel offices. Many schools operate job placement centers for their students. Jobs may also be found through registration with temporary employment agencies and through classified advertisements in newspapers and trade publications.  Online job opening systems include JobCentral at www.jobcentral.com and CalJOBSSM at www.caljobs.ca.gov.

To find your nearest One-Stop Career Center, go to Service Locator. View the helpful job search tips for more resources. (requires Adobe Reader).


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